Job Description

ServiceNow Engineer | Enterprise Digital Transformation Platform | Hybrid, Lisbon

Hiire is supporting a global enterprise technology organization in the search for a ServiceNow Developer to join a growing team focused on transforming internal operations and employee experiences through modern enterprise platforms.

This is an opportunity to work inside a large-scale international technology environment, contributing to digital transformation initiatives that support operational excellence, process automation, and enterprise-wide platform modernization.

The role is particularly well suited to engineers who enjoy problem-solving, platform development, process optimization, and collaborating closely with both technical and business stakeholders.

About the Project

You’ll be contributing to the implementation and evolution of multiple ServiceNow modules, including:

• IT Service Management (ITSM)

• Asset Management

• Project & Portfolio Management

• Mobility and workflow automation solutions

The broader objective is to improve employee experiences, streamline operational workflows, and modernize how work is managed across the organization.

What You’ll Do

• Develop and configure technical solutions on the ServiceNow platform following best practices and platform standards

• Collaborate with stakeholders to analyze requirements and design scalable solutions

• Implement new business processes, reporting solutions, test automation workflows, mobility features, and asset management capabilities

• Monitor the health, usage, and compliance of the ServiceNow platform and related applications

• Troubleshoot technical issues and communicate solutions to both technical and non-technical audiences

• Maintain operational manuals and technical documentation

• Contribute to the continuous optimization of support processes and internal services

What We’re Looking For

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience

• Knowledge of JavaScript, AngularJS, AJAX, HTML, and CSS

• Understanding of core IT concepts such as networks, databases, application servers, web services, and distributed systems

• Ideally 1+ year of experience in web development

• Motivation to learn and grow within the ServiceNow ecosystem

• Strong analytical and problem-solving mindset

• Customer-oriented attitude and strong communication skills

• Proactive approach to overcoming technical challenges

• Good written and spoken English skills

Nice to Have

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist (CIS) in ITSM, HAM, SAM, or ITOM

What’s In It For You

• €1200 home office budget

• Flexible allowance of €720/year

• Performance bonus

• Health insurance extendable to your household

• Wellbeing program extendable to your household

• Life insurance

• Pension fund

• Smartphone and phone data plan

• Employee discounts and special financing conditions

• Flexible and remote-friendly work environment

• Flexible working hours

• Multicultural environment with 30+ nationalities

• Pet-friendly office culture

• Internal mobility and career growth opportunities

• Collaborative and cross-functional engineering culture

About the Environment

The organization is investing heavily in digital transformation initiatives focused on operational platforms, enterprise systems, mobility solutions, and connected services.

Engineering teams work on complex systems that support large-scale business operations across multiple domains, including IT operations, logistics, asset management, service platforms, and enterprise process automation.

This is an opportunity to contribute to impactful enterprise-scale products while working in a modern engineering environment with strong investment in technology, flexibility, and long-term career growth.