Job Description

About Us:

Körber OneIT operates global IT platforms that enable digital workflows across the Group. ServiceNow is one of our core enterprise systems, supporting IT service management processes for more than 13,000 employees worldwide.

Our IT module is mature and largely internalized, with strong in-house expertise already established. As we continue to expand into higher levels of ITSM maturity, IT Operations Management (ITOM), and Strategic Portfolio Management (SPM), we are strengthening our team with an additional senior profile.

We are looking for a Senior ServiceNow IT Consultant who combines deep technical capability with consulting mindset and strong team engagement.

In this role, you will actively contribute to the continuous evolution of our ServiceNow IT landscape, supporting ITSM optimization, ITOM expansion, and the structured rollout of SPM capabilities. You will work closely with an experienced internal team and take an active role in shaping future architecture, governance, and automation initiatives.

This is a broad and hands-on position with both development and advisory responsibilities.

Key Responsibilities:

• Enhance and optimize ITSM processes within ServiceNow, driving higher maturity and automation.
• Support and expand ITOM capabilities, including integrations and operational transparency.
• Contribute to the rollout and structuring of Strategic Portfolio Management (SPM).
• Design and implement technical enhancements, workflows, and integrations.
• Collaborate closely with internal platform owners and process stakeholders.
• Ensure architectural consistency and scalable configuration across modules.
• Actively contribute to knowledge sharing and capability building within the team.
  
  

What We Expect from You

• Strong hands-on experience in ServiceNow ITSM, ideally with exposure to ITOM and/or SPM.
• Solid understanding of IT service processes and enterprise platform architecture.
• Ability to move between technical implementation and stakeholder consulting.
• Proactive, engaged, and collaborative personality.
• Interest in automation and AI-driven capabilities within the ServiceNow ecosystem.
  
  

Why Join us:

• Work on a global ServiceNow platform with high maturity and real impact.
• Be part of a strong internal expert team shaping the next evolution stage.
• Contribute to ITSM, ITOM, and SPM expansion in a structured enterprise environment.
• High visibility and collaboration across global IT domains.
• Professional growth within a forward-looking and engaged OneIT organization.
  
  

If you are a senior ServiceNow professional who wants to actively shape and expand a mature enterprise platform — not just maintain it — we look forward to your application.

Recruitment Team
For questions please contact us via Koerbercampusporto.recruitment@koerber.com
Please apply exclusively via the “Apply now” button. Recruiter: Vasco Bessa We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.