Business Technology Integrators

Service Now Developer

Business Technology Integrators  •  San Diego, CA (Onsite)  •  3 hours ago
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Job Description

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.

BTI is currently in search of a ServiceNow Developer to provide the following services in San Diego, CA:

Key Responsibilities:
Serve as technical and architectural leads, aligning platform capabilities with SWRMC's functional
requirements.

Perform hands-on development, scripting, and configuration on the platform leveraging Flow Designer, REST/SOAP Web Services, JavaScript, HTML, CSS, SSO, and Mid-Servers.

Translate business needs into technical designs, architectural documentation, and agile user stories.

Configure core ITSM modules and build custom application workflows on the App Engine.

Map, migrate, validate, and convert legacy data tables and logic from SWRMC's legacy web portal (Oracle APEX) to the new platform's unified schema.

Government Progress Reporting: Conduct regular progress checks in accordance with the project's Plan of Action and Milestones (POAM) and report development, integration, and migration progress directly to government leads.

Advise SWRMC stakeholders on leveraging out-of-the-box (OOTB) configurations versus customizations to protect platform upgradeability.

Guide and train SWRMC’s future system administrators throughout the lifecycle of the engagement,
delivering structured hands-on knowledge transfer and workshops to eliminate the internal staff knowledge deficit.

Architect and integrate advanced platform capabilities, including AI offerings, search configurations, and automated processing tools.

Lead agile Scrum ceremonies, including sprint planning, daily stand-ups, sprint demos, and retrospectives.
 
Provide process definition, re-engineering, and gap analysis for field service, facilities, and support
workflows during stakeholder workshops.

Ensure all code, configurations, and deliverables adhere to platform development best practices, conducting peer reviews to maintain high quality.

Key Qualifications & Experience:
Minimum of 5 years of progressive IT experience, with at least 3 years focused on configuring, developing, and implementing solutions on the enterprise platform.

Extensive scripting, web development, and API integration experience (including XML, HTML,
JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, SAML).

Demonstrated ability to consult, influence, and provide thought leadership to stakeholders in solving
complex business process or technical problems.

Experience creating complex technical architectures comprising multiple integrated enterprise components.

Strong understanding of federal data compliance and security standards, including PII and PHI protection.

Knowledge of Field Service processes (e.g., work order management, auto-assignment, territory
management, asset management, preventative maintenance).

Active or eligible for a Top Secret (TS) Security Clearance, physical base access eligibility for Naval
Base San Diego, and an approved SAAR-N on file.

Strong interpersonal skills, customer-centric attitude, and the ability to work cohesively in a military
environment.
Business Technology Integrators

About Business Technology Integrators

BTI is a proud Service-Disabled Veteran-Owned Small Business (SDVOSB) with 25 years in business and trusted federal partner delivering mission-focused technology and consulting solutions. With a Top Secret (TS) Facility Clearance and industry-leading quality certifications including ISO 9001, ISO 27001, ISO 22301, ISO 20000-1, and CMMI Level 3 for Services and Development, we bring disciplined excellence, secure operations, and measurable results to every engagement.

Our Mission. At BTI, human capital is our most important asset. We are committed to cultivating a progressive and empowering environment where the best and brightest in our industry design innovative, modernized, and future-ready solutions. Our team is dedicated to strong customer engagement and delivering quality-assured results that meet and exceed mission requirements.

Core Competencies

-- Digital Transformation. We modernize legacy environments and streamline operations through innovative, user-centric, and agile approaches that accelerate efficiency, adaptability, and performance.

-- Cybersecurity. We provide end-to-end cyber defense, compliance, and risk management solutions aligned with federal standards, including NIST, FISMA, and Zero Trust, ensuring secure, resilient enterprise environments.

-- Cloud Solutions. From cloud strategy and migration to operations and optimization, BTI delivers high-availability, scalable, and cost-effective cloud architecture across AWS, Azure, and hybrid environments.

-- Data Modernization. We transform data into actionable insights through advanced analytics, data engineering, governance frameworks, and modern data platforms that drive smarter decision-making.

-- IT Modernization. BTI helps Government agencies modernize legacy systems with secure, scalable, and resilient digital solutions. We enhance mission performance through cloud adoption, automation, modern architectures and integrated cybersecurity.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Washington, District of Columbia
Year Founded
1999
Website
go-bti.com
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