Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on an exciting growth and transformation journey and are now looking for a Service Network Representative to develop and maintain Dometic’s independent Service Network across the Benelux region through product support and sales assistance.

About the position

As a Service Network Representative Benelux at Dometic, you will bring your technical expertise to customers as the main contact for the B2B service network seeking product support and advice. You are able to direct customers towards solving their issues in collaboration with Service Providers.

In this position, you will also play a key role in enhancing the overall customer experience with Dometic products, fostering long-term customer loyalty and satisfaction at all levels

This role combines fieldwork with partial inside service responsibilities. You will be part of a collaborative team committed to delivering high-quality support to Service Providers and dealers.

Your main responsibilities

• Increase customer satisfaction by working closely with the Dometic Technical Service and Sales teams to identify, audit, train, and utilize potential strategic "Service Providers
• Provide assistance to Dometic dealers to facilitate products introductions, ensuring they have the necessary support information to meet customer expectations.
• Maintain and develop professional knowledge of the service and dealer network, providing (first) installation support, technical coaching, and dealer escalation assistance both on-site and at the Dometic Training Center.
• Develop and drive the performance of the Benelux Service Network, including the performance of Service Providers and Premium Dealers by monitoring activity KPIs.
• Ensure Health, Safety, and Environmental (HSE) compliance within the Service Provider network.

What do we offer?

You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow, evolve with the company and take on new challenges.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

A suitable background would be the following in terms of qualifications and experiences:

• MBO/HBO level in automotive, mechanical, or electrical engineering, or equivalent practical problem‑solving ability.
• Experience in B2B customer relations, ideally in technical product support.
• Fluent Dutch and strong English communication skills.
• Proficiency in Microsoft Office and experience using ticketing systems.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• A structured, analytical, and data‑driven approach.
• Proactivity and problem‑solving attitude, with a focus on continuous improvement.
• Commercial insight: You understand the broader commercial implications of your support, helping to enhance customer satisfaction and drive business success.
• Solution-oriented: You have a natural inclination to find solutions to problems, thinking creatively and analytically to resolve issues effectively.
• Customer focus: You put the customer at the center of everything you do, ensuring that their needs are met with professionalism and care.
• Communication skills: You are an excellent communicator, able to explain product concepts clearly.
• You can remain calm under pressure, maintaining focus and ensuring high standards of service even during peak times or when faced with challenging issues.

Frequent travel required in the Benelux region (80%).

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!

Are you our next star? Then we would love to see your application. Selection is being made on a rolling basis.