Job Description

Deine Aufgaben

• Develop, expand, and maintain the Authorized Service Partner network in Germany. 
• Identify, evaluate, and support the onboarding of new service centers, ensuring compliance with Midea standards and processes. 
• Coordinate and follow up on service orders and cases across the service network. 
• Act as a central interface between Technical Support, Spare Parts, Call Center, and Service Partners to ensure smooth case resolution. 
• Monitor and control ASP invoicing, validating accuracy, compliance, and alignment with agreed service conditions. 
• Track service performance, operational KPIs, and network efficiency. 
• Prepare and deliver regular follow-up and performance reports using Excel and CRM data. 
• Ensure all service cases, partner data, and documentation are properly maintained in CRM platforms. 
• Support continuous improvement initiatives related to service processes and network performance. 
• Conduct regular business trips within Germany to visit service partners, support network development, and perform operational follow-ups.

Dein Profil

• Advanced Excel skills, including reporting, data analysis, and KPI tracking. 
• Proven experience working with CRM platforms and service management systems. 
• Confident user of MS Office tools and digital platforms.
• Advanced Excel skills, including reporting, data analysis, and KPI tracking. 
• Proven experience working with CRM platforms and service management systems. 
• Confident user of MS Office tools and digital platforms.
• Strong organizational and coordination skills. 
• Ability to manage multiple stakeholders and cross-functional interfaces. 
• Analytical mindset with strong reporting and data interpretation skills. 
• High attention to detail, especially in invoicing and operational follow-up. 
• Proactive, structured, and solution-oriented working style. 
• Willingness and flexibility to travel within Germany.
• German: Advanced level (written and spoken) – mandatory. 
• English: Advanced level (written and spoken)

Was wir dir bieten

• An international work environment and agile teamwork
• A goal-oriented and collaborative organizational culture
• Flexible working hours
• Various opportunities for further training and career development
• Employee benefit programs

Wie du uns erreichst