Join our Team

About this opportunity:

We are currently seeking an innovative and dedicated Service Monitoring Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you.

What you will do:

• Engage in 1st Level Service Monitoring and Event Management.
• Manage Service and Resource Alarm Handling.
• Contribute to Resource and Service Performance Monitoring.
• Oversee Security Event Monitoring.
• Facilitate Incident Identification.
• Support Capacity and Performance Investigations.

The skills you bring:

• Bachelor’s degree in IT, Telecommunications, or a related engineering field.
• 1–4 years of hands-on experience in network support, troubleshooting, and alarm monitoring.
• Strong problem-solving skills with a customer-centric approach.
• Good communication skills to coordinate with internal teams, vendors, and customers.
• Experience with network monitoring tools and ticketing systems.
• Understanding of telecom infrastructure and hardware components.
• Ability to work under pressure and manage multiple incidents simultaneously.