Job Description

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

SERVICE MILLWRIGHT

KSB SupremeServ by KSB GIW, Inc.

Job Title: Service Technician II
Department: Fort McMurray Service Centre
Reports to: Service Center Operations Manager
Location: Fort McMurray, Alberta, Canada
Shift: 1st

Independently inspect, troubleshoot, overhaul, and repair stationary industrial machinery and mechanical rotating equipment, including but not limited to centrifugal pumps and speed reducers. Serve as a technical resource within the Service Centre by supporting quality assurance, continuous improvement, and customer-facing technical resolution efforts for GIW supplied and serviced equipment.

RESPONSIBILITIES

• Demonstrates and promotes safety, environmental stewardship, and housekeeping as the top priority at all times; ensures compliance with all company safety policies, procedures, and standards.
• Independently interpret and apply blueprints, diagrams, schematics, and technical documentation to verify work procedures and diagnose complex equipment issues.
• Lead equipment inspections and ensure rebuild Bills of Material (BOMs) and Repair Scopes are accurately developed and communicated to support quoting, planning, and scheduling activities.
• Develop, review, and refine technical work instructions and service procedures to improve consistency, quality, and efficiency within the Fort McMurray Service Centre.
• Establish and maintain detailed inspection, measurement, and final test documentation for rebuilt equipment; ensure adherence to documentation requirements for all rebuilds.
• Manage inspection tooling inventory, establish calibration intervals, and coordinate calibration activities to maintain measurement accuracy and compliance.
• Prepare non-conformance reports, participate in root cause analysis, and collaborate with internal teams to implement corrective and preventive actions.
• Perform final quality inspections on internally rebuilt and externally outsourced equipment to verify compliance with GIW standards and customer specifications.
• Act as a technical liaison when meeting with customers and suppliers to resolve quality, reliability, and performance-related issues.
• Support sales and service initiatives by traveling independently or with sales personnel to customer sites to provide technical expertise to operations, maintenance, and reliability teams.
• Mentor and provide technical guidance to less experienced technicians as required.
• Perform other duties as assigned by management in support of operational objectives.

QUALIFICATIONS

• 5+ years of hands-on experience in the inspection, rebuild, and repair of rotating equipment in an industrial service environment.
• Strong working knowledge of GIW pumps, components, tolerances, and assembly procedures.
• Proven mechanical and technical problem-solving skills with the ability to diagnose non-routine issues.
• Proficient in Microsoft Office applications (Word, Excel, etc.) for documentation and reporting.
• Strong written and verbal communication skills, including the ability to communicate technical information to internal and external stakeholders.
• Highly organized, detail-oriented, and capable of working independently as well as collaboratively in a team environment.
• Demonstrated ability to read, interpret, and apply engineering drawings, layouts, and parts documentation.

Education

• High School Diploma or equivalent (required)
• post-secondary mechanical or technical training (preferred)
• Red Seal Millwright Journeyman Certification (preferred)

Physical Requirements:

• Frequently:

• Standing, sitting
• Bending, squatting, kneeling
• Lifting, pushing, and pulling <75 lbs.

• Occasionally:

• Overhead work
• Climbing ladders or stairs
• Driving forklifts
• Operating cranes

• Must be able to wear a respirator

KSB SupremeServ by KSB GIW, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB SupremeServ by KSB GIW, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.