Job Description

Service Manager, Women’s Outlook Programme, Dublin

Location: Dublin

Contract: Full Time, Permanent

The Women’s Outlook Programme, run in collaboration with the Irish Prison Service and Probation Service, aims to support rehabilitation and improve opportunities for reintegration for women after their release from prison or while on community probation by offering alternative supported accommodation. The role of the Service Manager is to oversee the effective operation and development of the programme, work closely with key stakeholders and to support the team to achieve positive outcomes for our customers.

What you will do:

• Work within the overall objectives, policies and procedures of Focus Ireland, the Women’s Outlook Programme, and in partnership with the Irish Prison Service and Probation Service.
• Provide leadership, direction and operational oversight to the Women’s Outlook Team, under the supervision of the line manager.
• Deliver regular supervision, support and performance management to team members, promoting staff welfare, development and best practice.
• Ensure compliance with all organisational policies and procedures, including child protection, complaints, confidentiality, health and safety, housing and human resources.
• Regularly review and update policies, procedures and service delivery practices to ensure effectiveness and compliance with legislative and organisational requirements.
• Monitor emerging trends, service needs and legislative changes, consulting with the line manager to support policy development and service improvement.
• Manage project resources and day-to-day budgets, identifying and communicating budgetary requirements to the line manager.
• Oversee referrals, case allocation and service coordination, ensuring appropriate and effective support delivery.
• Ensure accurate record-keeping, data management, statistical reporting and the regular maintenance of project databases by all staff.
• Develop and maintain effective working relationships with external agencies and stakeholders, contributing to integrated service delivery.
• Prepare monthly reports, participate in project reviews, evaluations, training and meetings, and implement improvements arising from these activities.
• Contribute to the development of the wider Stanhope Green Service, participate in the on-call service, and undertake additional duties as required by the line manager or Director.

What you will need:

• A Third Level qualification at degree level in the area of social care i.e. youth work, social studies, addiction, psychology, etc and/or be a CORU registered Social Care Worker.
• Minimum 3 years management/leadership experience.
• Proven experience of providing staff supervision.
• Extensive experience of needs assessment and case management.
• Excellent communication and relationship building skills.
• Be able to work on own initiative.
• Experience of service planning and development.
• Computer literacy.

Focus Ireland is an equal opportunities employer

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