Job Description

Who we are.

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.

Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities

Learn more onAdvancing what matters

Your job in a nutshell:

Service Manager is responsible to ensure that services are delivered in line with Service Description and all Service Level targets are achieved.

Day to day activities require the co-ordination and operational reviews with delivery teams, in order to provide the service according to the contractual SLAs. The SM also takes care that the quality of services are maintained and identifies areas for continuous improvement.

Role Essentials:

• Language Skills: Proficiency in French.
• Work Arrangement: On-site setup at Timisoara Office.

What will you be doing:

• Serve as the primary interface between Delivery Teams, Customer/Account Service Teams, and other stakeholders.
• Implementing relevant policies and standards including compliance against security policies;
• Acting as safeguard for the operational tasks, for them to be successfully managed along the contract lifecycle;
• Participate in service review meetings and discussions.
• Suggests and validates solutions for limited up-selling within the dedicated scope;
• Gaining understanding of the customer organization, contract content, business context and priorities;
• Act as 1st level of escalation for technical teams for all services in scope;
• Ensuring Atos Service Management Model (ASMM) processes are applied and followed for the services in scope;
• Evaluating and managing customers’ requests while driving continuous improvement (ex: automation, standardization, risk management like zero incident program);
• Driving/ensuring completion of Service Acceptance, technical validation and handover processes for new scope.

Desired Profile:

Education: Preferably technical university degree or a similar qualification.

Professional Skills:

• Basic understanding of IT Services and IT infrastructure services;
• Advanced Microsoft Office knowledge, e.g. Office 365 , Excel Reporting;
• Experienced in IT Service Management processes;
• ITIL certified;
• Previous experience in customer interfacing roles.

Rewards and benefits:

• Join the ranks of tech champions: in groundbreaking digital projects, where you craft the future of technology and positively impact our clients and society;
• Wellbeing programs & work-life balance - integration and passion sharing events;
• Opportunities for professional growth and career advancement;
• Benefits platform–culture, shopping, sport;
• Continuous learning programs and online courses;
• Extra vacation for significant moments;
  Possibility to participate to charity and eco initiatives.
  

If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net and contact our recruiters.

Learn more about us:

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here