Job Description

We are looking for a Country Field Service Manager who will lead our field service operations across Turkey with a strong commercial acumen, combining technical excellence with customer satisfaction and sales growth.

This role goes beyond managing field teams. The Service Manager will transform the field service department into a key driver of our sales strategy and a direct revenue-generating function, ensuring that operational performance actively supports business growth and customer satisfaction.

Our aim is to transform service operations into a profitable and sustainable business model; manage technical service, spare parts, and maintenance contract processes with a strong commercial mindset; ensure operational excellence while increasing customer satisfaction.

This role aims to reposition the service department to a strategic profit and growth driver business.

Key Responsibilities

Commercial & Financial Management

• Take full responsibility for the P&L management of the service department

• Optimize service profitability and margin structure

• Develop the spare parts pricing strategy and conduct inventory profitability analyses

• Grow the Annual Maintenance Contract (AMC) portfolio and increase contract renewal rates

• Keep warranty costs under control

Service Operations Management

• Lead and manage the nationwide technical service organization across Turkey

• Develop the regional service structure and establish/strengthen the authorized service network

• Monitor and improve key performance indicators such as SLA compliance, First Time Fix Rate, and MTTR

• Ensure field team productivity and performance management

• Improve service planning and route optimization processes

Team & Organizational Management

• Manage recruitment, training, and development processes of technical teams

• Establish a performance-based evaluation and KPI system

• Build a high-performance technical team structure

• Strategically optimize the authorized service network

• Develop technical and commercial competencies in parallel

• Establish a strong field leadership team

Customer Management

• Conduct regular visits to critical and strategic customers

• Effectively manage complaint handling and escalation processes

• Develop long-term service strategies for key customers

Requirements

• Preferably holds a degree in Engineering

• over 7 years of experience in industrial machinery or similar equipment sectors and minimum 5 years of field service team management experience

• Proven leadership experience in service operations

• Experience managing P&L and making commercial decisions

• Established a KPI-driven performance culture

• Proficient in ERP and service management systems

• Experience managing nationwide operations across Turkey

• Fluent in English

Why This Role?

This position goes beyond a traditional technical management role; it represents a business unit leadership opportunity at the very heart of the company’s growth strategy.

Within the dynamic landscape of the industrial cleaning market, it offers the opportunity to transform operational strength into commercial success.

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?

About Nilfisk

Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are listed on Nasdaq Copenhagen and a proud member of the United Nations Global Compact.

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

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