Please click here to apply through our internal career site Find Jobs - Elekta
We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
Lead and manage end-to-end Service operations across the TPI region, including field service, technical support, spare parts and service contracts
Ensure consistent service quality, compliance and operational effectiveness across all countries
Drive continuous improvement initiatives to enhance service efficiency, reliability and customer experience
Own and manage the Service P&L for the TPI region, including revenue growth, gross margin, cost control and CAST
Lead annual budget planning, forecasting and performance tracking
Drive service sales initiatives including upgrades, EOL/EOGS strategies and service contract optimization
Be accountable for customer satisfaction across the region and manage key customer escalations
Build strong relationships with strategic customers and key stakeholders
Act as the primary Service interface for Sales, Projects and other internal functions
Lead, coach and develop Service teams across direct and indirect markets
Build and maintain a strong, capable Service organization aligned with Elekta standards and matrix structure
Drive performance management, capability development and succession planning
Promote a strong safety, quality and compliance culture
Develop and support distributor service capabilities in indirect markets
Ensure distributor performance, compliance and service quality meet Elekta standards
Ensure full compliance with Elekta policies, quality standards, HSE requirements and OFAC license rules
Ensure all service activities are conducted in line with local regulations and Elekta Code of Conduct
Manage and approve Service operational budgets and expenses in line with company policies
Participate in hiring decisions and organizational planning in accordance with Elekta recruitment processes
Approve purchase requisitions within delegated authority limits
Initiate and implement actions to improve service profitability, efficiency and cost structure
Bachelor’s degree in Engineering or a related technical discipline
Minimum 8–10 years experience in Service, After Sales or Operations roles
Proven experience managing multi-country service operations
Solid background in service financial management and KPI-driven performance
Experience in regulated industries and/or medical technology is an advantage
Strong leadership and people management skills
Customer-focused mindset with strong escalation management capability
Strong analytical and problem-solving skills
Ability to identify and develop service revenue opportunities
Experience working in matrix and multicultural organizations
Excellent communication and stakeholder management skills
Fluent in English; additional regional languages are an advantage
Regular travel across Turkey, Pakistan and Iran required
Each year, millions of people hear the words no one wants to hear: "You have cancer." And behind each diagnosis lies a unique story, a family that deserves hope, a future that's worth fighting for. We know that no two treatment journeys are the same and delivering care is far from simple. It's complex, urgent, and deeply human. That’s why we don’t back down from challenges—we rise to them. From the smallest tumor change to the toughest clinical decisions, we see every obstacle as an opportunity to progress. That is what drives us. The people undergoing treatment. The clinicians providing the care. We are united in purpose. Together, we can create a world where every patient has access to the highest standard of care. This is our commitment because for everyone, it's personal. We are leading the innovation in personalized radiation therapy solutions. We are Elekta.
Elekta reserves the right to remove any comment and to restrict access to its page at its sole discretion, without prior notice. The presence of user comments does not imply endorsement by Elekta, and Elekta makes no representations regarding the accuracy of such comments. User-generated content does not necessarily reflect the views, values, or positions of Elekta.
