Job Description

We are recruiting a Service Manager in Gateshead on a Hybrid working basis.

We are seeking a hands-on enthusiastic Service Manager who can motivate and develop a positive workplace culture within a team. Our service is not one-size fits all – it’s designed around each individual, entirely focused on the person, bespoke to their wants and needs.

You will be responsible for the day-to-day operational service and a team of support workers where you will provide guidance and supervision in a well-led manner.

Why join our team?

We prioritise the well-being of our employees, believing in looking after our employees just as much as we do the people we support. Our priorities include offering support, coaching, and a reflective space to help you thrive. Join a collaborative team that works creatively to achieve shared goals. The benefits of working with us include:

• Hybrid role
• Salary £30,225.00 per annum
• 28 days annual leave + up to 4 additional leave days (1 for each year of service)
• Company pension
• Full induction & ongoing paid training
• Retail discounts
• Medical Cashback Plan (after probation)
• Employee Assistance Programme
• Continuous professional & personal development
• Career progression opportunities

About us

We support adults and young people with learning disabilities, autism, and mental health difficulties to live independently in the community. As a compassionate, person-centred company, we focus on creating individualised support packages that empower people to live fulfilling lives. We believe everyone deserves to have deep, caring and meaningful relationships, the right to grow and develop and have access to a safe and welcoming home.

We believe services should be tailored to each individual and that creativity and thinking outside the box are key to delivering bespoke support.

About you

You will:

• Put the person first and appreciate them for the amazing person they are
• Stand by them through tough times and be resilient
• Assess situations with patience and empathy
• Bring a lively, friendly, and caring personality
• Have a good sense of humour and be able to share jokes and pranks
• Be trustworthy, loyal, and upfront, with strong boundaries
• Follow routines and be flexible and creative when needed
• Communicate well and be reliable and supportive

About the role

• We are looking for a Service Manager to:
• Visit the person being supported and their team at his home on a regular basis
• Manage the team’s training, annual leave and rotas
• Manage the finances within the service, including Seco Support finances
• Be responsible for ensuring that Employment Hero is completed for all team members and up to date
• Complete formal supervisions, probations and appraisals in line with Seco timescales
• Be responsible for updating risk assessments and support plans
• Ensure the service is compliant with CQC standards
• Lead reviews and ensure updates are made to the support and PBS plan
• Meet regularly with parents and professional teams
• Interview and support new team members
• Be part of a local on call service
• Provide direct support should this be required

An NVQ 3 or equivalent Health & Social Care Diploma is essential. Minimum 2 years’ experience in managing a service supporting vulnerable adults with autism and learning disabilities.

Full training will be provided through Seco Supports induction programme and online learning. Full referencing and a full enhanced check of the Disclosure Barring Service (DBS) will be required for this position.