GFT Technologies

Service Manager & Site Reliability Consultant

GFT Technologies  •  410k - 550k/yr  •  Łódź, PL (Onsite)  •  10 hours ago
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Job Description

Type of contract: B2B contract

Salary range: 205 - 275 PLN/H

What will you do?

You will manage real-time incident response, impact assessment, external communications, and coordination across production systems. Working at the intersection of Site Reliability Engineering, Incident Response, and Partner Operations, you will ensure timely, accurate, and SLA-compliant communication while supporting the scalability and reliability of global operations.

Your tasks

  • Monitor and respond to production incidents
  • Coordinate incident response activities across teams
  • Assess impact and determine incident severity
  • Manage external communications and status page updates
  • Support incident reporting, RCA activities, and SLA tracking
  • Collaborate with Engineering teams to improve reliability and observability
  • Drive process improvements and automation initiatives
  • Contribute to internal reliability tooling using Python or Kotlin

Your skills

  • 5+ years of experience in Incident Operations, Site Reliability Engineering, Technical Operations, or a similar role
  • Experience working in on-call environments with SLA-driven responsibilities
  • Strong understanding of distributed systems and production environments
  • Experience with monitoring, alerting, and incident management tools
  • Familiarity with APIs, system integrations, and observability platforms
  • Hands-on experience with Python or Kotlin
  • Understanding of SDLC and production reliability principles
  • Strong communication, stakeholder management, and decision-making skills
  • Ability to work effectively in high-pressure environments and manage multiple priorities
  • Strong ownership mindset and cross-functional collaboration skills

Nice to have

  • Experience with Datadog or Chronosphere
  • Experience with PagerDuty, Rootly, or Slack workflows
  • Experience managing external status pages
  • Experience with incident management automation and process improvements
  • Experience contributing to reliability tooling and platform engineering
GFT Technologies

About GFT Technologies

GFT Technologies is an AI-centric global digital transformation company. We design advanced data and AI transformation solutions, modernize technology architectures and develop next-generation core systems for industry leaders in Banking, Insurance, Manufacturing and Robotics. Partnering closely with our clients, we push boundaries to unlock their full potential. With deep industry expertise, cutting-edge technology, and a strong partner ecosystem, GFT delivers responsible AI-centric solutions that combine engineering excellence, high-performance delivery and cost efficiency. Our team of 12,000+ technology experts operate in 20+ countries worldwide offering career opportunities at the forefront of software innovation.

Let’s Go Beyond_

Legal Disclaimer: https://www.gft.com/int/en/legal-disclaimer

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Stuttgart, DE
Year Founded
Unknown
Website
gft.com
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