Job Description

About this role

Carrier Commercial Services has an opening for an experienced Service Manager for our San Leandro, CA location.

The Service Manager will work with a group of Operations Professionals and Union Field Technicians to efficiently execute planned maintenance, repairs, overhaul, and installations of big commercial projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.

The ideal candidate should have a strong understanding of commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.

This role will require the Service Manager to be in the field 40% of the time and 60% of the time in the office.

Key Responsibilities

• Forecast, monitor, and document financial performance against plan
• Coordinate, prioritize and resolve issues encountered by the team.
• Optimize the usage of manpower, standard time, equipment and energy to complete open work
• Escalate critical/complex issues that will impact the business
• Manage the team according to established programs and objectives
• Implement, monitor, manage the quality of work
• Contact, collect feedback, establish and maintain good relationships with customers
• Respond to key customer complaints, carry out customer satisfaction investigations and ensure establishment of appropriate improvement plans

Required Qualifications

• High school diploma or GED
• 3+ years of experience in commercial HVAC and/or in the service industry.

Preferred Qualifications

• Experience managing field service teams, including union technicians, with a focus on performance and efficiency
• Strong technical knowledge of commercial HVAC systems, including diagnostics, controls, and maintenance
• Familiarity with safety standards, building codes, and compliance requirements
• Proven ability to build customer relationships and resolve issues effectively
• Proficient in ERP systems (e.g., SAP, Oracle), Microsoft Office, and dispatch tools
• Skilled in budgeting, forecasting, and resource planning
• Clear and confident communicator with all organizational levels
• Flexible and hands-on, comfortable in both office and field environments