Job Description

Service Manager- Residential Homes | 10850 | Permanent Contract | 37 hours per week | £56,912 to £62,618 per annum | (Grade M) | County Hall

Young people are at the heart of our practice at Norfolk County Council. They have established key principles for their ideal worker to help them flourish. Please ensure you read these requirements carefully and apply only if you can fully commit to them.

We have an exciting opportunity for an experienced manager with previous residential management experience, to become a service manager.

To apply, you must download a Norfolk County Council application form >> Here << and attach it to your online application.

You will be responsible for the direct line management of several team managers in the service. You will use your business knowledge and Children’s Social Care expertise to ensure that team managers and their teams are confident in delivering outstanding Residential and Resource Services across the county, which are based on well-informed risk assessments and the assessed needs of the children and young people.

You will be a caring and compassionate leader with a style that creates a culture of positivity that inspires others to deliver high quality care. You will have experience of working with children and young people with an in-depth knowledge, understanding and experience of managing child protection, safeguarding and risk management issues within children’s services.

This role is vital to the successful delivery of an effective countywide residential and resource service for children and young people therefore the role requires good organisational skills, the ability to work under pressure and to manage changing priorities.

Reporting to the Assistant Director, Adolescent Services, you will ensure effective operational delivery within budget of the service area, in line with the Vital Signs vision, our legal obligations and Ofsted requirements.

To apply, you must download a Norfolk County Council application form >> Here << and attach it to your online application.

For any informal discussions or to show interest please contact Lee Napper, Assistant Director, Adolescent Services - lee.napper@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: Tuesday 7 July 2026 at 23:59

All other applicants closing date: Tuesday 14 July 2026 at 23:59