Job Description

Create safer homes. Make a real difference.

Our Repairs & Maintenance teams are at the heart of our social purpose. Every day, they help create safe, warm, dry homes where our residents feel proud to live.

Following developments in our Repairs & Maintenance team, Guinness Property is looking for a passionate and driven Service Manager to join our London team.

As our new Service Manager, you will be empowering our Responsive Repairs team in West London to deliver high‑quality, first‑time‑fix repairs in residents’ homes across the region. You will manage the team’s productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor performance and compliance and ensure the relevant resources are in place.

The postcodes covered within your designated patch are HA0, HA2, HA3, HA4, HA5, HA6, HA9, NW10, NW12, UB6, UB9, W10, W11, W12, W2, W3, W4, WD19, WD23.

This is a full‑time, permanent opportunity. You will predominantly be based in the field supporting the operatives across your designated patch, with some admin-based work from our central London office and the flexibility for occasional working from home.

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. To thrive in this role, you will have a trade background, strong people-management skills, enjoy working with customers and taking pride in going the extra mile.

• Operative management: You will provide professional advice and guidance to colleagues with regards to the appropriate uses of materials in line with legislative standards and company guidelines.
• Complaint resolution: You will ensure that timely investigations and response to complaints are made and that workflow tasks are completed, and systems updated.
• Commercial awareness: You will build relationships with the commercial teams and ensure that the work carried out by contractors is within budget by ensuring the necessary financial controls are exercised.
• Health & safety: You will ensure that the company’s obligations relating to Health and Safety, and other statutory regulations are adhered to through monitoring of safe working practices.

Essential:

• You will have a trade NVQ level 3 or equivalent experience in a trade.
• You will have up to date knowledge of building maintenance, decent homes standards and safety legislation.
• You will hold a valid driver’s licence as a company vehicle will be provided.
• Experience of successfully delivering an excellent customer focused repair service.

* The advertised salary includes a Local Job Supplement iof £4,000 and a Market Supplement of £1,000

To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria.

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