Job Description

About the role

We have an exciting opportunity for a Service Manager to join the Guinness Property Team. This is a full time, 39 hours per week, permanent role based in our Crewe office. We are currently working to a hybrid working style.

The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service.

What we’re looking for

We know that how we do things is just as important as what we do, so you’ll not only be highly self-motivated with the rigour to pursue goals, but you’ll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.

You’ll be able to demonstrate

Essential:

• Up to date knowledge of building construction, maintenance, repairs and safety legislation.
• Experience of leading, managing, developing and motivating teams.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Knowledge and experience of sub-contractor management.
• Experience of successfully delivering an excellent customer focussed repair service.
• Experience of repairs management information systems.
• Excellent oral and written communications.
• Ability to manage and performance manage operational teams.
• Demonstrate the Guinness Behaviours.

Desirable:

• Experience of working as part of a management team delivering front line services.
• Excellent organisational and time management skills.

Qualifications

Essential:

• Relevant Technical qualification – trade NVQ level 3 or equivalent.
• NVQ III First Line Management.

Desirable:

• Site Management Safety (SMSTS).

This position will require a basic DBS check, which will be paid for by The Guinness Partnership.

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

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The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents’ homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.