Job Description

We have an exciting opportunity for a Service Manager to join the Guinness Property Team. This is a full-time, 39-hour-per-week, permanent role based in our Oldham office. We are currently working to a hybrid working style.

The overall purpose of the role is to manage and support an area-based operational team in the delivery of a quality Responsive Repairs service.

What we are looking for

We are seeking a dynamic leader with strong expertise in building construction, maintenance, and repairs, supported by up‑to‑date knowledge of safety and housing legislation. The ideal candidate will have proven experience managing and motivating operational teams, overseeing subcontractors, and delivering a high‑quality, customer‑focused repairs service. Strong communication skills, familiarity with repairs management information systems, and the ability to drive performance are essential. Candidates must demonstrate behaviours aligned with the Guinness values and a commitment to sector best practice.

You will be able to demonstrate:

Essential:

• Up-to-date knowledge of building construction, maintenance, repairs, and safety legislation.
• Experience of leading, managing, developing, and motivating teams.
• Up-to-date knowledge of housing sector best practice and relevant legislation.
• Knowledge and experience of sub-contractor management.
• Experience of successfully delivering an excellent customer focussed repair service.
• Experience of repairs management information systems.
• Excellent oral and written communications.
• Ability to manage and performance manage operational teams.
• Demonstrate the Guinness Behaviours.

Desirable:

• Experience of working as part of a management team delivering front-line services.
• Excellent organisational and time management skills.

Essential qualifications:

• Relevant Technical qualification – trade NVQ level 3 or equivalent.
• NVQ III First Line Management.

If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV.

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The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents’ homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.