The Royal Children's Hospital

Service Manager. Permanent Full Time - Mallacoota

The Royal Children's Hospital  •  Vic, ES (Onsite)  •  1 hour ago
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Job Description

About the Organisation

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Reporting to the Director, Aged Care VIC/SA/NT/TAS, lead our Aged Care and Community Support Services which consist of both community and residential support for the community of Mallacoota and surrounding districts. We are seeking an experienced and values-driven leader in this newly created position at a time of growth. This is a permanent full time position located in Mallacoota where community is at the heart of the role.

Key Responsibilities

  • Manage the delivery of Aged Care and community support services within the Mallacoota region and ensure compliance with corporate policies & processes, the Strategic Plan, business plan and the relevant statutory regulations, funding agreements and accreditation standards.
  • Lead and promote a positive team culture to ensure the customer experience is exceptional.
  • Provide coaching, support and advice on complex client needs, service delivery issues and critical incident response.
  • Contribute to developing and implementing a national approach to change and continuous improvement, championing and supporting at a local level.
  • Be a point of escalation for direct reports, staff complaints and client complaint follow-up.

Skills & Experience

  • Degree qualification in Human Services or related discipline.
  • Demonstrated leadership experience in the management of programs and services for vulnerable people with a commitment to the care and protection of elderly.
  • Demonstrated experience contributing to plans and strategies that drive growth and performance in regions.
  • Demonstrated experience in managing competing priorities in a dynamic, high volume work environment and to deliver outcomes within agreed timeframes and quality standards.
  • Experience in change management and creating a positive team culture.
  • Current Drivers Licence.

Benefits

  • Newly created leadership opportunity within a national social purpose organisation
  • Join an organisation with local heart and a national backbone
  • A values-driven, purpose-led culture
  • Optional monthly rostered days off
  • Salary packaging benefits through Maxxia

How to Apply

Include your resume and cover letter in one document, click ‘Apply’ and follow the prompts. For any enquiries relating to the position, contact Mikaella at recruitment@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight 18 October.

The Royal Children's Hospital

About The Royal Children's Hospital

The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.

We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.

With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.

When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.

In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Parkville, AU
Year Founded
Unknown
Website
org.au
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