£50,000 - £60,000 plus private healthcare, pension with up to 10% employer contributions and many more great benefits (Work Level 5)
Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office twice a week as required (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).
We’re open to applications from people who may require flexible working arrangements. There’ll be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage.
We’re reshaping our Digital, Technology and Data function for the future, creating new opportunities, strengthening our capability, and building clearer, more resilient ways of working so we can deliver even better services for our Co-op, our colleagues, members and customers.
We're looking for a Service Manager to join our Technology team and help us deliver reliable, high-performing payment services that support colleagues, customers and members across our Co-op. You'll take ownership of one or more payment services, ensuring they remain stable, secure and fit for purpose, while working closely with technical teams, suppliers and stakeholders to continuously improve service performance. You'll play an important role in supporting the payment technology that enables transactions across our stores and digital channels, helping us deliver a seamless experience for our customers.
This is a great opportunity to take ownership of services that have a real impact across our business. You'll play an important role in maintaining service health, managing operational risk and driving continuous improvement, helping to ensure colleagues and customers can rely on the technology they use every day. As the service owner for critical payment platforms, you'll help ensure millions of customer transactions are processed securely and reliably, while supporting business growth and enhancing the customer payment experience across our Co-op.
We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:
We know some people may hesitate to apply if they don’t meet every requirement. At Co-op, we’re committed to building diverse and inclusive teams, so if you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply.
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
Owned by you. Right by you.
