Job Description
About Asbury
Park Place Dealerships is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
At Park Place Dealerships, our goal is to ensure an "extraordinary experience" for our clients. We believe our Members (employees) deserve this as well.
Everyone on our staff is a Park Place advocate who shares our passion and values. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth.
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The Service Manager is responsible for leading the service department in understanding and distributing manufacturer technical information. The Service Manager is responsible for assisting in the recruiting, supervising and training of the team members.
• Establish and maintain a good working relationship with all dealership personnel, members of his/her team, and other employees in the department
• Maintain manufacturer Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
• Repair and perform maintenance on customer vehicles and ensure that the work is done expeditiously and correctly
• Create and maintain a high level of customer satisfaction and find resolutions to customer conflicts in a manner that does not compromise the customer’s interest, while maintaining appropriate attention to department profits
• Assist the service advisors and the Service Director with information, forms, reports, and/or documentation related to customer relations, as requested
• Professionally and effectively train and develop technicians
• Consistently meets Asbury specified goals for Customer Pay Repair Order count growth
• Maintain an inventory of manufacturer and company specified mechanical tools and devices (including “Special Tools”) in proper working order to include shop equipment, tool, and additional training when needed to perform
• Participate in and direct department personnel to utilize product and technical training as assigned by the manufacturer and management
• Participate in manufacturer-sponsored training programs, schools, and events
• Maintain Technician Proficiency as specified by Asbury standards
• Review technical bulletins and other publications as assigned by the manufacturer
• Achieve Facility Utilization according to Asbury goals and guidelines
• Actively promote effective working relationships between associates and departments in the dealership, including off-site support personnel and management
• Able to work independently and communicate effectively with all levels of management, staff, and vendors
• Process and solutions oriented, analytical, and detailed oriented
• Must possess effective supervisory and leadership skills
• Must be at least eighteen years of age
• Must have a valid driver’s license and meet company MVR policy requirements
• Must be able to pass pre employment screens (background and drug test)
Pay and Recognition:
• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team member’s eligible!)
Insurance / Retirement:
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
Learning, Tuition Assistance and Career Development:
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
Additional advantages:
• Student loan relief resources
• Employee assistance program
• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities
INDMANAGER
PM22
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
