Job Description

Talon Recruiting has partnered with a National Compressor Manufacturer. We are in search of a Service Manager to join their team in Fontana, CA.

Basic Function:

Develop the customer service business in the assigned region/area in accordance with Copmany standards, while always striving to understand the needs and expectations of the customer. Provide daily oversight for a team of experienced Service Technicians.

Nature & Scope:

Develop the customer service business in the assigned region/area including establishing goals for service-related products and results. Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team.

Principle Duties:

• Meet or exceed established business goals.
• Control costs and maximize profit levels within budgetary guidelines.
• Strengthen customer relations by making routine visits to resolve issues, advice on service
• standards, sell service agreements/products, including training, as required.
• Responsible for maximizing retention and service revenue potential from current Quincy installed
• base.
• Achieve sales goals as defined in terms of revenue and quantity of compressors serviced by
• department.
• Plan and control the daily workload of the Service Technicians and provide technical support to
• the Service Technicians and customers.
• Interview, hire, and provide orientation/training for new employees.
• Oversee and improve the efficiency of daily administrative routines.
• Visit customers and provide advice on service standards and sell service plans, products, and
• training.
• Proactively identify, pursue, and resolve customer service issues.
• Support the daily operations of Service Technicians by facilitating communications with technical
• support, sales/marketing, and the customer.
• Take whatever action is appropriate and required to get the job done and to establish and
• maintain communications with all people/employees considered necessary to get the job done.
• Safety Maintain a safe working environment while enforcing safety procedures and compliance to
• Federal laws and regulations.
• Arrange safety training for Service Technicians as mandated by regulatory agencies and
• customers.
• Maintain documentation/certification records relevant to this training.
• Take whatever action is appropriate and required to get the job done and to establish and
• maintain communications with all people/employees considered necessary to get the job done.

Education and Experience:

• Associate’s or Bachelor’s Degree preferred.
• 5-7 years of directly relevant experience, preferably within the compressed air industry.

Job Knowledge, Skills, and Abilities:

• Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and
• written communication, and problem-solving skills.
• Knowledge of safety practices and procedures and OSHA regulatory compliance required.
• Must be proficient in Microsoft Office, including Word and Excel; proficiency in IBM Lotus Notes applications preferred.
• Some travel required.
• Must have a valid driver’s license.

Compensation & Benefits:

• Competitive salary, plus bonus
• Benefit and Insurance package
• Field Service Vehicle
• 401k

Please send resumes to nate@talonrecruiting.com