Job Description

This role is based out our Brockton, MA office- Niccoli Energy

Salary Expectations- 78,000-118,000

Lead a Skilled Team. Deliver Exceptional Service. Drive Operational Excellence.

At Niccoli Energy, exceptional service is at the heart of everything we do. We're seeking an experienced and motivated Service Manager to lead our Service Department, oversee daily operations, develop high-performing technicians, and ensure our customers receive the outstanding service they expect.

This leadership role is ideal for someone who combines technical expertise with strong people management skills and a passion for customer satisfaction, safety, and continuous improvement.

About the Role

As the Service Manager, you will oversee all aspects of the Service Department, including dispatching, productivity, inventory management, billing, payroll administration, and technician development. You will be responsible for ensuring efficient operations, maintaining profitability, and delivering exceptional customer experience while fostering a culture of safety and accountability.

Working closely with technicians, dispatch personnel, customers, suppliers, and company leadership, you'll play a key role in supporting Niccoli Energy's commitment to quality service and operational excellence.

What You'll Do

Lead and Develop the Service Team

• Provide overall leadership and management of the Service Department.
• Recruit, train, coach, and develop service technicians and support staff.
• Conduct work inspections and provide technical guidance and mentoring.
• Evaluate employee performance and provide ongoing feedback and development opportunities.
• Foster a culture of teamwork, accountability, professionalism, and continuous improvement.

Drive Operational Performance

• Oversee the efficient scheduling and dispatching of technicians to maximize productivity and customer responsiveness.
• Analyze department productivity and performance metrics to improve efficiency and technician utilization.
• Monitor department performance against goals for profitability and billable hours.
• Coordinate service operations to ensure timely completion of installations, repairs, and maintenance work.

Deliver Outstanding Customer Service

• Resolve customer concerns related to installations, repairs, and service quality.
• Ensure service work meets high standards for quality, professionalism, and customer satisfaction.
• Promote a positive company image through exceptional customer interactions and service delivery.

Manage Inventory and Resources

• Oversee purchasing and inventory control for parts, equipment, and service supplies.
• Maintain appropriate inventory levels while managing costs effectively.
• Coordinate maintenance and upkeep of service department vehicles and equipment.
• Build and maintain productive relationships with equipment vendors and suppliers.

Champion Safety and Compliance

• Lead department safety initiatives and conduct or oversee monthly safety meetings.
• Ensure technicians follow safe work practices and company safety policies.
• Maintain compliance with local, state, and federal regulations related to petroleum equipment installation and service.
• Oversee incident investigations and support efforts to reduce workplace injuries and liability risks.

What You'll Bring

Required Qualifications

• High school diploma or equivalent.
• Minimum of two years of supervisory or management experience.
• Strong knowledge of petroleum products, heating equipment, and service operations.
• Excellent communication and leadership skills.
• Strong planning, scheduling, and organizational abilities.
• Demonstrated ability to lead teams and drive results.
• Strong analytical and problem-solving capabilities.
• Attention to detail and commitment to operational excellence.

Preferred Certifications

• Appropriate oil burner and/or propane licensing.
• Additional industry certifications and technical training are a plus.

Key Attributes for Success

We're looking for a leader who demonstrates:

• Strong customer focus
• Effective communication and listening skills
• Sound judgment and decision-making ability
• Leadership, coaching, and mentoring skills
• Planning and scheduling expertise
• Attention to detail and organizational excellence
• Technical aptitude and industry knowledge
• Commitment to safety and compliance
• Ability to balance customer needs with operational objectives

Why Join Niccoli Energy?

At Niccoli Energy, you'll have the opportunity to lead a talented team, make a meaningful impact on customers and operations, and build a rewarding career with a company committed to excellence, safety, and community service.

We offer:

• A collaborative and supportive work environment
• Opportunities for professional growth and advancement
• Competitive compensation and benefits
• Meaningful leadership responsibilities
• The chance to make a direct impact on customer satisfaction and business success

Ready to Lead Our Service Team?

If you're an experienced leader with a passion for customer service, operational excellence, and team development, we'd love to hear from you.

Apply today and join Niccoli Energy in delivering the reliable service and expertise our customers count on every day.