The Service Manager will provide dedicated operational leadership, quality assurance, safeguarding oversight, contract delivery and service development for the Harbour Project. The role will ensure safe, consistent and high-quality delivery of Harbour’s Housing First-supported accommodation model, with clear accountability for service performance, resident outcomes, staff development and continuous improvement. The role will lead and develop the service, strengthening operational oversight, rota cover, supervision capacity, resident support, partnership working and service resilience within one focused management structure. The postholder will be responsible for ensuring residents receive safe, trauma-informed, strengths-based and person-centred support that promotes stability, tenancy sustainment, wellbeing, independence, move-on planning and prevention of repeat homelessness This is a part-time maternity-cover role of 22.5 hours per week, based on site for a minimum of three days per week, with flexibility to agree the working pattern and how the hours are spread across the week.
Salary: £24,246-£28,712 Pro Rata
Contract: 12 months Maternity Cover
Hours: 22.5
Location: The Harbour Project - 81 Barking Rd, London E16 4HB
Please refer to the full Job Description and Person Specification for detailed information on the responsibilities, requirements, and essential criteria for this role.Job Description and Person Specification
This post is subject to an Enhanced DBS check and a right to work in the UK.
Your Place is a charity dedicated to solving homelessness in east London, one person at a time.
We’re here to offer hope, a home and a healing place to grow, where people who’ve lost their homes can get the individual support they need within a safe, caring community.
Our mission is to build hope and enable lasting change to end homelessness for people in east London.
We’re a growing charity, helping people who’ve lost their homes to regain their self-belief and rebuild their lives.
We work closely with each person who comes through our doors, guiding them to meet their own needs through one-to-one and peer-led support. With specialist teams and a compassionate community around them, residents make their own journey to independent living — and to a better place.
Previously 'Caritas Anchor House'.
