Job Description

Bring your management and leadership skills to a company where your voice is heard and you can love coming to work every day.

This is your opportunity to lead a large team of service department members, develop the team and create impact that drives business results for the service department in compact construction equipment / material handling equipment (forklifts and other construction equipment that moves materials).

Service Department Manager – Your Job Duties

You will lead and oversee the daily operations of the service department. Oversee and lead the team, manage and monitor strong financial performance, customer satisfaction, safety compliance and support maintaining a strong brand and reputation for excellence.

You will:

• Oversee and manage the service department – a team of up to 40 employees including office team and service department shop team
• Responsibility for ensuring team development – coaching, performance, growing the team through hiring, accountability
• Oversee daily service department operations, workflow management between parts, sales, rentals and administrative team, scheduling, and service processes
• Manage work in progress (WIP), work orders, warranty administration, and service department compliance
• Monitor and report on performance metrics (ex: department profitability, labor recovery, technician productivity, efficiency)
• Lead continuous improvement initiatives focused on operational efficiency and customer experience
• Support technicians with problem solving, workflow challenges, and technical escalations – ensure top-tier customer service when escalations are necessary
• Support service quoting, repair communication, customer follow up, and service delivery

Plan to spend about 70% of your time in the office in management duties and 30% on site in the shop or on premise providing support to and working directly with the team.

Service Department Manager – You Have (Required Skills, Experience & Team Fit)

You have:

• Prior management experience – you are a strong team leader with prior experience leading and developing teams, mentoring and coaching
• Experience working in a sales rental and parts environment
• Prior experience managing technicians in a customer-billed service operation
• Strong understanding of labor management, technician productivity, service department operations, and customer service

  You might have:

• Knowledge of compact construction equipment or construction rental equipment
• Prior experience overseeing a P&L

Service Department Manager – Benefits for You

Your compensation will be a base salary plus annual incentive bonus based on department performance. Base salary of $90,000 to $100,000, annual bonus potential of up to 40% for achieving company metrics (total OTE planned at up to $140,000).

You will be provided with comprehensive medical, dental, and vision insurance, paid vacation, paid holidays, company-paid life insurance, a 401(k) plan with company participation, profit sharing opportunities, performance incentives, and ongoing professional development.

This role is based on site in West Sacramento, California and is an on-site leadership position.

This role requires a successful completion of a drug screening and pre-employment background check prior to start date.