Job Description
£44,290 per annum + Excellent Benefits
Full time 37.5 hours per week
Closing date: 21st August 2026
Interviews will take place at Trust Office in Staple Hill.
Click here to view job profile
An exciting opportunity has arisen for a full-time Service Manager to oversee a number of Supported Living services across Bristol and South Gloucestershire with Milestones Trust.
We are seeking a motivated and proactive leader to inspire, manage and support a dedicated team of Service Coordinators and Personal Assistants. Together, you will deliver high-quality, person-centred support to people living in a range of independent and shared living environments, empowering them to achieve their goals, maximise their independence and live fulfilling lives within their communities.
Every person we support, and their service, is unique and we aim to work collaboratively with people to develop strategies to manage as much of their lives as possible by:
• Supporting with life skills to become as independent as possible
• To make the most of opportunities to have meaningful roles and relationships
• To live their best lives
Previous experience of service management is desirable and the expectation you will be successful in a CQC registration in due course.
You will be responsible for all aspects of your services, involved in assessment of prospective tenants, working with key stakeholders including local authorities, social work teams and primary and secondary healthcare teams in addition to building and fostering excellent relationships internally across Milestones Trust whilst achieving key objectives and financial stability for each service.
You will also lead your team to ensure all support plans, risk assessments and records are regularly reviewed and relevant, as well as leading team and 1:1 meetings with your staff.
About You
You will be a confident and inspiring leader who is passionate about delivering high quality, person-centred support and achieving positive outcomes for the people we support.
We are particularly interested in candidates who:
• Can role model a person-centred approach, placing the people living in the service at the heart of everything they do and supporting them to achieve their goals and outcomes.
• Have strong leadership and people management skills, with the ability to motivate, develop and inspire teams to perform at their best.
• Are experienced in managing budgets, balancing strategic priorities and ensuring key objectives are delivered effectively.
• Can work creatively and proactively to develop bespoke solutions while maintaining high standards within a CQC regulated environment.
• Are passionate about inclusion, community participation and protecting citizen rights, with a good understanding of safeguarding, the Mental Capacity Act and relevant legislation.
• Are excellent communicators who can build positive relationships with families, professionals and partner agencies, working collaboratively to achieve the best outcomes for people supported.
At Milestones Trust we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity that we are today. In return, we are committed to rewarding you with a competitive pay and benefits package including:
• 34 days Annual Leave Entitlement (including all recognised public holidays)
• Get paid when you want – Access your money as you earn it and request your earnings before payday using Dayforce Wallet.
• Refer a Friend Scheme earning you up to £750
• Company pension scheme, to help grow your retirement pot
• Generous Occupational Maternity/Paternity pay
• Learning and development opportunities for you to build your career
• Health Cash Plan on completion of probation giving you access to a minimum of £695 cash back for health treatments e.g. Dental, Therapies, Optical, Maternity/Paternity, NHS Prescriptions etc.
For an informal chat about the job role please contact Mark Henry on 07810156646 or Lizzie Jerome on 07801167619.
At the Trust, we also have an in-house recruitment team who will support you throughout the entire process. If you have any questions about your application or need to request an alternative version of the application form, please reach out to us on 0117 9709 333 or via recruitment@milestonestrust.org.uk.
INDSP
We reserve the right to close this vacancy early should we receive sufficient suitable applications. Early application is encouraged.
Please note that any offer of employment will be subject to the Trust receiving evidence of your right to work in the UK.
By applying for this role, you acknowledge that your personal data will be processed in accordance with our recruitment guidelines and applicable data protection laws. Please see our Privacy Notice for more details.
Please refer to our Refer a Friend policy for full details of eligibility and terms.
Milestones Trust is committed to the safeguarding and welfare of all the individuals that it supports, it expects the same commitment from all employees. If successful at interview an enhanced DBS check will take place. (Formerly CRB) A criminal record is not necessarily a barrier to recruitment. Committed to Equality and Diversity for all. Registered Charity No. 294377.
