Encora Inc.

Service Manager - IT

Encora Inc.  •  Lima, PE (Onsite)  •  2 months ago
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Job Description

Service Manager IT – Desarrollo de Software

En Encora buscamos un Service Manager IT con experiencia en proyectos de desarrollo (Java, QA, React Native) para asegurar la continuidad operativa, cumplimiento de SLA y calidad de los entregables en equipos bajo modelo de outsourcing.

Funciones:

  • Gestionar servicios de desarrollo y asegurar cumplimiento de SLA (tiempos, calidad, entregas)
  • Supervisar entregables técnicos (backend, mobile y QA).
  • Coordinar backlog, sprints y releases con equipos técnicos.
  • Gestionar equipos en outsourcing (capacity, rotación, continuidad).
  • Ser punto de contacto con el cliente y gestionar expectativas.
  • Monitorear métricas (velocity, defectos, cumplimiento de entregas).

Requisitos:

  • +5 años de experiencia en gestión de servicios IT o delivery.
  • Experiencia en proyectos de desarrollo (Java, React Native, QA).
  • Manejo de herramientas como Jira, Azure DevOps o similares.
  • Conocimiento en metodologías ágiles (Scrum/Kanban).

Perfil:

  • Orientación a resultados y cumplimiento de SLA.
  • Comunicación efectiva y liderazgo operativo.
  • Capacidad de resolución y gestión bajo presión.
Encora Inc.

About Encora Inc.

Encora is a global digital engineering company built for a new era of AI-powered businesses. Forged in Silicon Valley, we grew up serving digital natives who demanded speed, scale, and flawless experiences. Today, we bring that same DNA to enterprises worldwide, enabling speed and hyper-adaptability, moving them further along their quest to become more composable and agile.

With two decades at the convergence of Cloud, Data, and AI, we help organizations move beyond rigid, legacy models to become composable enterprises, through adaptive systems designed to sense change and reconfigure in real time.

More than 9,500 engineers, designers, and domain experts across the Americas, Europe, India, and Southeast Asia give Encora the ability to combine nearshore agility with global scale. Backed by Advent International and Warburg Pincus, we deliver innovation acceleration and modernization across industries, powered by Encora AIVA™, our orchestration platform for AI-native engineering.

We believe the future won’t be built by humans or machines alone, but by human creativity amplified by limitless machine intelligence. At Encora, that’s how we help our clients build fast and adapt faster.

Industry
IT & Software
Company Size
5,001-10,000 employees
Headquarters
Santa Clara, California
Year Founded
Unknown
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