Job Description

Initial Hygiene has an excellent opportunity for a Service Manager to join our team servicing the Sydney on a permanent full-time basis. Initial Hygiene is a division of Rentokil Initial and has been offering hygiene solutions to businesses for over 40 years.

About Us:

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

An exciting and rare opportunity has arisen for a candidate with a keen eye for cleanliness, impressive people focused leadership skills and a drive for improvement to join the Initial Hygiene Team. Reporting to the Operations Manager, you will be responsible for managing and developing a team of Service Technicians to ensure quality delivery of service and customer satisfaction. This role is predominantly Monday to Friday and public holidays rostered off and includes a fully maintained company vehicle, mobile phone, and company uniform.

The main duties for this role will include, but not be limited to:

• Supervise, develop and coach the Service Technician team in field
• Conduct & participate in monthly team and safety toolbox meetings
• Conduct regular quality audits
• Inducting new staff members to the team
• Managing and scheduling service runs
• Administration related to servicing activities
• Managing customer feedback
• Fortnightly Pays
• Covering service runs for Service Technicians when required

The ideal candidate will possess:

• Previous experience in a Supervisory or Management role (minimum 2 years) looking after upward of ten employees
• Certificate IV Front line Management (desirable)
• Excellent customer service skills and negotiation skills
• People management skills
• Excellent communication skills, both written and verbal
• Ability to work well under pressure and meet KPI’s
• Time management skills
• Extensive knowledge of field servicing will be highly regarded
• A current Australian Driver's license is essential

Only candidates that meet the requirements of the role will be shortlisted and invited to attend the interview process.

Please note that our recruitment process involves the completion of reference checks, medical checks and police checks.