C & B Operations has an opening for a Service Manager at our John Deere Dealership in Gettysburg, SD. The service manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.
Benefits:
Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Operations, LLC is a drug-free workplace.
Job Function:
The Service Manager will manage service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with the development of department personnel.
Essential Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform the
essential functions.
Lead and enforce service department processes to ensure customer satisfaction and operational excellence
Own department performance, budgets, and goals aligned with company objectives.
Execute service marketing plans and coordinate customer events, clinics, and field days
Oversee warranty and product program claims to ensure timely submission and maximum recovery.
Schedule, assign, and manage workloads based on technician skill sets and capacity.
Review work orders for accuracy, completeness, and proper billing
Train, develop, and evaluate service personnel; ensure training compliance and certifications
Manage fleet, tools, equipment, inventory, and shop organization
Maintain safety, cleanliness, and compliance with DOT and regulatory standards.
Stay current on John Deere and competitive products
Requirements:
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.
C & B’s journey began in 1988 in Gettysburg, South Dakota, where childhood friends Rod Burwell and Dan Cronin purchased the local John Deere dealership to support the farmers, ranchers and local community. While C & B’s initial focused was on the agriculture division, the strategic vision expanded through the acquisitions into the material handling and powersports industries.
In 2021, C & B expanded into the Material Handling and Powersports division with material handling locations in Iowa, Louisiana, and Alabama and one powersports location in Spirit Lake, Iowa. Growing again in 2022, C & B acquired material handling locations in Montana and Alabama and opened a new location in Sioux Falls, South Dakota. To conclude the tremendous growth of 2022, C & B also acquired Jefferds Corporation and Homestead Materials Handling Company of Virginia and West Virginia bringing the total number of material handling locations up to twenty.
We now proudly serve over 26% of the counties in the U.S.A. in the material handling industry in 18 locations in Iowa, Louisiana, Alabama, Virginia, West Virginia, Montana, and South Dakota. In addition, we proudly serve the Spirit Lake area with our Powersports location.
Under the leadership of Rod Burwell’s sons—Peter, Blake, and Michael—we continue to uphold our legacy of quality, service, and innovation while serving customers nationwide.
