Job Description

We are recruiting a Service Manager for Spencer who lives in his own home in Swindon on a Hybrid working basis.

We are seeking a hands-on enthusiastic Service Manager who can motivate and develop a positive workplace culture within a team. Our service is not one-size fits all – it’s designed around each individual, entirely focused on the person, bespoke to their wants and needs.

You will be responsible for the day-to-day operational service and a team of support workers where you will provide guidance and supervision in a well-led manner.

Why join our team?

We prioritise the well-being of our employees, believing in looking after our employees just as much as we do the people we support. Our priorities include offering support, coaching, and a reflective space to help you thrive. Join a collaborative team that works creatively to achieve shared goals. The benefits of working with us include:

• Hybrid role – 1 day office based, and 1 service visit a week.

• £28,275.00 per annum

• 28 days annual leave + up to 4 additional leave days (1 for each year of service)

• Company pension

• Full induction & ongoing paid training

• Retail discounts

• Medical Cashback Plan (after probation)

• Employee Assistance Programme

• Continuous professional & personal development

• Career progression opportunities

About us

We support adults and young people with learning disabilities, autism, and mental health difficulties to live independently in the community. As a compassionate, person-centred company, we focus on creating individualised support packages that empower people to live fulfilling lives. We believe everyone deserves to have deep, caring and meaningful relationships, the right to grow and develop and have access to a safe and welcoming home.

We believe services should be tailored to each individual and that creativity and thinking outside the box are key to delivering bespoke support.

About Spencer

Spencer is a thoughtful, kind and intelligent man who has lived in the local area all his life. He has a great sense of humour, which shines through when he feels comfortable and relaxed, and he enjoys spending time with people who know him well. Spencer values both his independence and his relationships, enjoying a balance of social interaction and quieter time pursuing his own interests.

Music is one of Spencer’s greatest passions. A talented singer with a natural musical ability, he loves listening to music, identifying artists and lyrics, and taking part in singing activities. He also has a keen interest in local history, politics, books and football, and enjoys sharing his knowledge and discussing topics that interest him. Spencer is supported by a longstanding team who know him well, and he thrives with people who appreciate his individuality, sense of humour and strong-minded nature.

About you

You will:

• Put Spencer first and appreciate him for the amazing person he is

• Stand by him through tough times and be resilient

• Be proactive and support with activity planning

• Assess situations with patience and empathy

• Bring a lively, friendly, and caring personality

• Have a good sense of humour and be able to share jokes and pranks

• Be trustworthy, loyal, and upfront, with strong boundaries

• Follow routines and be flexible and creative when needed

• Communicate well and be reliable and supportive

About the role

We are looking for a Service Manager to:

• Visit Spencer and his team at his home on a regular basis

• Manage Spencer’s team’s training, annual leave and rotas

• Manage the finances within Spencer’s service. This includes Seco Support finances as well as Spencer’s

• Be responsible for ensuring that rota’s are completed for all team members and up to date

• Complete formal supervisions, probations and appraisals in line with Seco timescales

• Be responsible for updating risk assessments and support plans

• Ensure Spencer’s service is compliant with CQC standards

• Lead reviews and ensure updates are made to Spencer’s support and PBS plan

• Meet regularly with Spencer’s parents and professional team

• Interview and support new team members

• Be part of a local on call service

• Provide direct support to Spencer should this be required

An NVQ 3 or equivalent Health & Social Care Diploma is essential. Minimum 2 years’ experience in managing a service supporting vulnerable adults with autism and learning disabilities. A driving licence and access to a vehicle is an essential requirement for this role.

Full training will be provided through Seco Supports induction programme and online learning. Full referencing and a full enhanced check of the Disclosure Barring Service (DBS) will be required for this position.

If you want to join Spencer’s journey and be part of his team, please complete an application. We look forward to hearing from you.