Job Description

We are recruiting a Service Manager for Nasim who lives at home with his parents on a Hybrid working basis.

We are seeking a hands-on enthusiastic Service Manager who can motivate and develop a positive workplace culture within a team. Our service is not one-size fits all – it’s designed around each individual, entirely focused on the person, bespoke to their wants and needs.

You will be responsible for the day-to-day operational service and a team of support workers where you will provide guidance and supervision in a well-led manner.

Why join our team?

We prioritise the well-being of our employees, believing in looking after our employees just as much as we do the people we support. Our priorities include offering support, coaching, and a reflective space to help you thrive. Join a collaborative team that works creatively to achieve shared goals. The benefits of working with us include:

• Hybrid role – this role will include a mix of on rota shifts and home/office working.
• Salary £30,712.50 per annum
• 28 days annual leave + up to 4 additional leave days (1 for each year of service)
• Company pension
• Full induction & ongoing paid training
• Retail discounts
• Medical Cashback Plan (after probation)
• Employee Assistance Programme
• Continuous professional & personal development
• Career progression opportunities

About us

We support adults and young people with learning disabilities, autism, and mental health difficulties to live independently in the community. As a compassionate, person-centred company, we focus on creating individualised support packages that empower people to live fulfilling lives. We believe everyone deserves to have deep, caring and meaningful relationships, the right to grow and develop and have access to a safe and welcoming home.

We believe services should be tailored to each individual and that creativity and thinking outside the box are key to delivering bespoke support.

About Nasim

Nasim is a 19-year-old young man who lives at home with his mum and dad in Swindon. He attends an educational setting five days a week and is looking for a skilled and experienced team to support him outside of these sessions. Nasim requires 2:1 support and needs his team to be confident in supporting people with autism and behaviours that may challenge. He is non-verbal, so it is important that his team can use flexible and creative approaches to communication. Nasim enjoys being outdoors, especially going to the park, riding his bike and taking part in activities in the community. His mum and dad are an important part of his life and working in partnership with them will be key to supporting Nasim well.

About you

You will:

• Put Nasim first and appreciate him/her/them for the amazing person he is
• Stand by him through tough times and be resilient
• Assess situations with patience and empathy
• Bring a lively, friendly, and caring personality
• Have a good sense of humour and be able to share jokes and pranks
• Be trustworthy, loyal, and upfront, with strong boundaries
• Follow routines and be flexible and creative when needed
• Communicate well and be reliable and supportive

About the role

We are looking for a Service Manager to:

• Provide direct support to Nasim at his home on a regular basis
• Manage Nasim’s team’s training, annual leave and rotas
• Manage the finances within Nasim’s service. This includes Seco Support finances as well as Nasim’s
• Be responsible for ensuring that Employment Hero completed for all team members and up to date
• Complete formal supervisions, probations and appraisals in line with Seco timescales
• Be responsible for updating risk assessments and support plans
• Ensure Nasim’s service is compliant with CQC standards
• Lead reviews and ensure updates are made to Nasim’s support and PBS plan
• Meet regularly with Nasim’s parents and professional team
• Interview and support new team members
• Be part of a local on call service

An NVQ 3 or equivalent Health & Social Care Diploma is essential. Minimum 2 years’ experience in managing a service supporting vulnerable adults with autism and learning disabilities.

Full training will be provided through Seco Supports induction programme and online learning. Full referencing and a full enhanced check of the Disclosure Barring Service (DBS) will be required for this position.

If you want to join Nasim’s journey and be part of his team, please complete an application. We look forward to hearing from you.