Job Description

We are recruiting a Service Manager for Aaron who lives in his own home in Hereford on a Hybrid working basis.

We are seeking a hands-on enthusiastic Service Manager who can motivate and develop a positive workplace culture within a team. Our service is not one-size fits all – it’s designed around each individual, entirely focused on the person, bespoke to their wants and needs.

You will be responsible for the day-to-day operational service and a team of support workers where you will provide guidance and supervision in a well-led manner.

Why join our team?

We prioritise the well-being of our employees, believing in looking after our employees just as much as we do the people we support. Our priorities include offering support, coaching, and a reflective space to help you thrive. Join a collaborative team that works creatively to achieve shared goals. The benefits of working with us include:

• Hybrid role – 1 day office based, and 1 service visit a week.
• Salary £29,250 per annum
• 28 days annual leave + up to 4 additional leave days (1 for each year of service)
• Company pension
• Full induction & ongoing paid training
• Retail discounts
• Medical Cashback Plan (after probation)
• Employee Assistance Programme
• Continuous professional & personal development
• Career progression opportunities

About us

We support adults and young people with learning disabilities, autism, and mental health difficulties to live independently in the community. As a compassionate, person-centred company, we focus on creating individualised support packages that empower people to live fulfilling lives. We believe everyone deserves to have deep, caring and meaningful relationships, the right to grow and develop and have access to a safe and welcoming home.

We believe services should be tailored to each individual and that creativity and thinking outside the box are key to delivering bespoke support.

About Aaron

Aaron is a kind, active, and fun-loving young man who is has his own home in central Hereford. He enjoys long walks, National Trust visits, gardening, mini golf, colouring by numbers, and spending time outdoors including at a local farm. Aaron thrives with structure, routine, and calm, positive support from people who are patient, reliable, and emotionally aware. He communicates best with staff who use simple language, a gentle approach, and take the time to build trusting relationships with him. Aaron is looking for a dedicated and energetic team who can support him to feel safe, enjoy the activities he loves, and continue developing his independence in a happy and supportive home environment.

About you

You will:

• Put Aaron first and appreciate him for the amazing person he is
• Stand by him through tough times and be resilient
• Assess situations with patience and empathy
• Bring a lively, friendly, and caring personality
• Have a good sense of humour and be able to share jokes and pranks
• Be trustworthy, loyal, and upfront, with strong boundaries
• Follow routines and be flexible and creative when needed
• Communicate well and be reliable and supportive

About the role

• We are looking for a Service Manager to:
• Visit Aaron and his team at his home on a regular basis
• Manage Aaron’s team’s training, annual leave and rotas
• Manage the finances within Aaron’s service. This includes Seco Support finances as well as Aaron’s
• Be responsible for ensuring that Employment Hero completed for all team members and up to date
• Complete formal supervisions, probations and appraisals in line with Seco timescales
• Be responsible for updating risk assessments and support plans
• Ensure Aaron’s service is compliant with CQC standards
• Lead reviews and ensure updates are made to Aaron’s support and PBS plan
• Meet regularly with Aaron’s parents and professional team
• Interview and support new team members
• Be part of a local on call service
• Provide direct support to Aaron should this be required

An NVQ 3 or equivalent Health & Social Care Diploma is essential. Minimum 2 years’ experience in managing a service supporting vulnerable adults with autism and learning disabilities.

Full training will be provided through Seco Supports induction programme and online learning. Full referencing and a full enhanced check of the Disclosure Barring Service (DBS) will be required for this position.

If you want to join Aaron’s journey and be part of his team, please complete an application. We look forward to hearing from you.