Job Description

Procon Roofing is seeking an organized, driven, and customer-focused Service Manager to support our growing Service Division in Greensboro, North Carolina.

This is an excellent opportunity for an individual looking to grow their career in construction operations, service management, or project management. The successful candidate will play a key role in coordinating service work, supporting field crews, communicating with customers, and ensuring service projects are completed safely, efficiently, and profitably.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer service, we'd like to hear from you.

Key Responsibilities

Service Operations & Scheduling

• Coordinate and schedule service technicians and crews.
• Dispatch service calls and emergency repairs.
• Monitor daily workflow and adjust schedules as priorities change.
• Ensure work orders are completed accurately and on time.
• Track project progress and communicate updates to customers and management.

Customer Service

• Serve as a primary point of contact for service customers.
• Respond to customer inquiries, service requests, and concerns in a professional manner.
• Build and maintain strong customer relationships.
• Ensure a high level of customer satisfaction throughout the service process.

Project Coordination

• Assist with estimating and preparing service proposals.
• Coordinate materials, equipment, subcontractors, and labor requirements.
• Support project closeout and documentation processes.
• Review completed work orders for accuracy and completeness.

Financial & Administrative Support

• Assist with job costing and tracking project profitability.
• Support invoicing and billing processes.
• Review work orders and supporting documentation prior to invoicing.
• Maintain accurate records within company systems.

Safety & Compliance

• Promote and support company safety initiatives.
• Ensure crews comply with company safety policies and customer site requirements.
• Assist with safety documentation and reporting requirements as needed.

Qualifications

• 2+ years of experience in construction, service operations, dispatching, project coordination, or a related field.
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Experience in commercial roofing, construction, building maintenance, or facility services.
• Experience coordinating field personnel or subcontractors.
• Basic understanding of estimating, job costing, or project management principles.