Job Description

Cook Solutions Group is looking for a Service Manager to join our Arizona team! We're seeking a motivated, hands-on leader with strong customer service, communication, organizational, and time management skills who thrives in a fast-paced environment and embraces our "We Make It Happen!" culture.

In this role, you'll oversee both Security and ATM Service operations while taking an active, hands-on role in managing ATM installation projects for the center. You'll lead and support service technicians, coordinate daily operations, manage project timelines and budgets, and ensure our customers receive the high-quality service they expect from Cook Solutions Group.

Location: Chandler, AZ

Pay: $90K - $105K DOE + quarterly bonus

What You'll Do

Lead & Support Your Team

• Oversee daily Security and ATM Service operations, ensuring timely, efficient, and quality service.
• Lead, coach, and develop service technicians, including hiring, training, performance evaluations, scheduling, and team development.
• Partner with dispatch and technicians to manage open service calls, preventative maintenance, and service escalations.
• Monitor technician performance, productivity, and field operations to maintain service standards and customer satisfaction.

Manage ATM Projects & Installations

• Take a hands-on role in coordinating and managing ATM, ITM, and TCR installations and conversions from start to finish.
• Manage project schedules, resources, budgets, and communication with customers, technicians, and internal teams.
• Work closely with lead technicians to ensure projects are properly planned, equipped, and executed.
• Monitor project progress, coordinate change orders, and ensure installations are completed on time, within budget, and to company standards.
• Conduct or coordinate quality assurance visits and ensure accurate project documentation and completion.

Drive Operational Excellence

• Serve as a key point of contact between customers, service teams, and internal departments.
• Review service performance, work in progress, and project costs to identify opportunities for improvement.
• Collaborate with the General Manager and other departments to resolve issues, improve efficiency, and support overall center success.
• Promote a culture of accountability, teamwork, safety, and exceptional customer service.

What We're Looking For

• Strong leadership, communication, and customer service skills.
• Excellent organizational, problem-solving, and time management abilities.
• Ability to manage multiple priorities, teams, and projects in a fast-paced environment.
• A proactive, hands-on leadership style with a focus on results and team success.
• A professional attitude and commitment to Cook Solutions Group's "We Make It Happen!" culture.

What you’ll bring:

Qualifications/Education/Experience:

A minimum of 3-5 years experience managing services including supervising field technicians. High School Diploma or GED required; a B.A. or B.S. degree preferred. Strong knowledge in banking operations; ability to demonstrate superior client relationship skills; able to handle multiple interruptions, handle stress, and prioritize unscheduled work. Excellent verbal communication and writing skills. Demonstrated ability to lead, motivate, and a foster teamwork. Ability to make decisions, direct others and resolve conflicts. Proficient in Microsoft Suite (Outlook, MS Word, and Excel); experience with computer systems knowledge or similar program knowledge preferred.

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 7 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.