Kotak Mahindra Bank

Service Manager-BRANCH BANKING-Service

Kotak Mahindra Bank  •  Delhi, IN (Onsite)  •  5 months ago
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Job Description

We are looking for a proactive and customer-focused Service Manager to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Service Manager will also be responsible for team supervision, complaint resolution, and maintaining high service scores.
Manage and improve service scores of the branch
Oversee day-to-day branch operations ensuring smooth functioning
Ensure strict adherence to compliance, audit, and regulatory requirements
Authorize and verify system inputs by SO/SDO/RO for customer transactions and service requests
Manage branch lobby and customer queues to enhance service delivery
Handle cash operations including foreign exchange (FX) and traveler’s cheques (TCs) within branch limits
Resolve customer complaints within defined turnaround times (TAT)
Ensure AML and KYC compliance for account opening forms submitted to CPC/RPC
Guide and monitor team members to maintain operational efficiency and service quality
Kotak Mahindra Bank

About Kotak Mahindra Bank

About Kotak Mahindra Group:

Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.

The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.

The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
1985
Website
kotak.com
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