Are you an experienced Field Service Manager, Service Manager, or Senior Field Service Supervisor who knows what it takes to keep complex industrial equipment running — and knows that great service is about much more than fixing machines?
Our client is a growing manufacturer of sophisticated packaging equipment and is seeking an experienced Field Service Manager to lead its field service organization and play a critical role in delivering an exceptional customer experience.
This is an opportunity for a hands-on service leader who can lead technicians, solve complex technical problems, improve service operations, and build strong customer relationships.
If you have a background in industrial automation, packaging machinery, capital equipment, or another technically complex equipment environment, we’d like to talk with you.
Why This Opportunity?
This is not simply a scheduling or administrative management position.
The Field Service Manager will have significant influence over the performance of the service organization, including technician development, customer satisfaction, response times, resource utilization, technical escalation, and continuous improvement.
You’ll work closely with customers and internal teams including Engineering, Manufacturing, Sales, Product Development, and other technical groups to resolve problems and improve equipment reliability.
Most importantly, you’ll have the opportunity to build and develop a high-performing service team while remaining connected to the technology and customers.
Lead & Develop the Field Service Team
…and you’re ready to take the next step in your career.
We’re looking for someone who:
Leads from the front. You understand the technical challenges your technicians face because you’ve been in the field yourself.
Takes ownership. When a major customer has a critical equipment problem, you’re the person who takes charge and drives the issue to resolution.
Develops people. You know that building a stronger service organization starts with developing technicians and giving them the tools, training, and support to succeed.
Thinks commercially. You understand that excellent service protects customer relationships, strengthens equipment reliability, and creates opportunities for additional service, upgrades, and aftermarket revenue.
Thinks beyond the immediate problem. You don’t simply ask, “How do we fix it?” You ask, “Why did it happen, how do we prevent it from happening again, and what can we learn from it?”
Understands the customer. You recognize that customers aren’t buying service calls. They’re buying uptime, reliability, responsiveness, and confidence in their equipment investment.
This is an excellent opportunity to join a growing organization where your leadership and technical expertise will have a direct impact on the service organization, its customers, and the company’s continued growth.
You’ll have the opportunity to influence service strategy, develop people, improve processes, work with sophisticated equipment, and build long-term relationships with some of the company’s most important customers.
If you’re an experienced industrial service leader looking for a position where you can make a difference — we’d like to hear from you.
If you’re interested in learning more about this opportunity, please apply directly or contact us confidentially to discuss the position.
Packaging Equipment | Industrial Automation | Capital Equipment | Field Service Leadership | Customer Service | Technical Service
The Prevalent Group is a permanent placement search firm that recruits high caliber candidates within the packaging industry. Our clients are leading capital equipment manufacturers and distributors within the packaging space with strong brand awareness and company culture. They have diverse product ranges that include: coding and marking equipment, shrink wrappers, case erectors, form fill and seal machines, robotics, filling equipment, etc. Typical roles that we recruit include Field Service Technicians/Application Engineers, Account Manager/Sales Engineers, Marketing Specialists/Managers, Customer Service, Managers, etc. All recruiting assignments that we conduct are full-time, permanent, direct hire opportunities (no contract/temporary positions).
Our goal is to develop an in-depth understanding of our clients and our candidates and provide top-tier recruitment services. We work extremely close with our clients to understand their culture, industry, and position requirements. Likewise, we develop close relationships with potential candidates to understand their personality and skillset. This enables us to best align the right person and related experience with the position, company, and culture that will foster a long tenure.
Our mission is to be the premier outside resource for meeting talent acquisition needs. We deliver the experience, resources, and expertise to help develop and apply talent management strategies that will sustain a competitive advantage.
The Prevalent Group consists of a team of accomplished recruiters, who combine a blend of expertise and experience in both the professional search industry and corporate management. Together our team fosters a culture focused on cooperation, responsiveness, and quality. Quality is at the center of all we do and we solicit open communication to continually improve our service to our clients and candidates.
