Job Description

Service Manager

Palmer, Texas

Build and lead a high-performing service operation from day one, maintaining customer relations and the long-term success of a new location.

Why You'll Love Working with Us

• Build Something from the Ground Up: Play a key role in launching and shaping the success of MH Eby's newest facility in Palmer, Texas.
• Direct Access to Leadership: Work in a family-owned company where ideas are heard, and decisions happen without layers of red tape.
• State-of-the-Art Facility: Lead operations in a modern shop equipped to support high-quality service, repair, and installation work.
• Career Growth Opportunities: Expand your impact across multiple areas of the business and grow alongside a company that values initiative.
• Meaningful Leadership Role: Develop employees, strengthen customer relationships, and help establish MH Eby as the region's preferred service provider.

About Us

MH Eby is a family-owned manufacturer of aluminum trailers, truck bodies, and transportation equipment that has been serving customers across North America since 1938. We build products known for quality craftsmanship, durability, and innovation while creating an environment where employees can learn, grow, and contribute across multiple areas of the business, making a meaningful impact for our team & customers alike.

What You'll Do as a Service Manager

• Take ownership of the day-to-day operation and help turn MH Eby's new Palmer location into the area's go-to destination for trailer repair, truck body installation, parts, and service.
• Build relationships with customers, earning their trust through honest communication, quality work, and a commitment to solving problems the right way.
• Support your team by removing obstacles, helping resolve challenges, and creating an environment where people can do their best work.
• Keep the shop moving by reviewing schedules, prioritizing work, and making sure customers receive timely, high-quality service.
• Grow the business by identifying opportunities, strengthening customer partnerships, and helping expand our presence throughout the region.
• Lead the facility with pride, ensuring the shop, grounds, equipment, and overall operation reflect the standards MH Eby is known for.
• Develop people through coaching, accountability, and hands-on leadership that helps employees grow both personally and professionally.
• Bring teams together by working closely with service, parts, sales, and manufacturing to deliver a seamless experience for customers.

Our Ideal Service Manager

• Service Operations Experience: 5+ years of experience leading service, operations, manufacturing, transportation, equipment, agricultural, or related teams, and understanding what it takes to run an efficient operation.
• Business-Minded Leader: Understand how strong customer relationships, operational performance, and team development work together to drive long-term success.
• Hands-On Problem Solver You enjoy being close to the operation, tackling challenges head-on, and finding practical solutions that keep customers and employees moving forward.
• Mechanically Inclined & Technically Comfortable: Comfortable in a shop environment, can confidently engage with technicians and equipment, and have experience using ERP systems and Microsoft Office to support daily operations.
• Organized Decision-Maker: Balance priorities, manage schedules, monitor performance, and make sound decisions in a fast-moving environment.
• Team-First Mentality: Lead with accountability, respect, and collaboration while creating a workplace where people take pride in their work and support one another.

What We Offer Our Service Manager

• $150,000-$200,000 total compensation (base salary + bonuses)
• Health insurance
• Dental insurance
• 401(k)
• PTO and paid holidays
• Life insurance
• Short-term and long-term disability insurance
• Tuition reimbursement when applicable
• The opportunity to help build and shape a brand-new facility from the ground up
• Direct access to company leadership in a family-owned organization

To Apply

Service Managers, Operations Managers, Service Operations Leaders, Shop Managers, and Transportation Service Professionals interested in building a high-performing service operation and leading a growing team are encouraged to explore this opportunity with MH Eby.

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Requirements

• 5+ years of experience leading service, operations, manufacturing, transportation, equipment, agricultural, or related teams,
• Strong customer relationships, operational performance, and team development
• Experience using ERP systems and Microsoft Office to support daily operations