Job Description

🌟 We’re Hiring: Service Manager

Permanent, Full Time

£35,000-£40,000 per annum

Based in the clients home in Gateshead

Are you passionate about delivering exceptional care and empowering individuals to live a safe and fulfilling life? We’re looking for a Service Manager to lead and support our dedicated team in delivering exceptional, person‑centred care for an individual with ADHD, FASD, learning disability and PTSD.

Acacium Group are a leading global healthcare delivery partner and we are hiring a job title Part of Acacium Group, Thornbury Community Services are a team of exceptional and conscientious nurses and care staff with high-quality care as their number one priority. This enables us to deliver the best complex care at home or in the community, 24/7 or whenever our service users need it. With compassion, integrity and dedication, we help empower people to achieve personal aspirations, as well as providing care tailored to their needs. Making a positive difference to our client’s lives is our passion and it’s this that sets us apart.

💡 About the Role

In this role, you will:

• Provide day‑to‑day leadership of the home and staff team, ensuring staffing levels, skill mix and maintaining a structured, calm and predictable environment tailored to the young person’s needs.

• Act as the designated safeguarding lead, ensuring all safeguarding concerns and incidents are responded to and escalated.

• Lead and embed a planned transition approach as the young person approaches 18, gradually shifting practice from child‑based frameworks toward adult models of care.

• Oversee person‑centred care planning informed by trauma, attachment and psychological formulation, ensuring behaviour support, safety plans and interventions are proportionate, reviewed and ethically sound.

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Strong leadership, coaching and relationship building.

• Ability to make autonomous decisions, prioritise workload, and coordinate teams.

• Compassionate, person‑centred, and committed to improving lives.

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

✨ Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience and Qualifications We’re Looking For

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

• Health & Social Care qualification.

• Management experience within homes or community-based services with a leadership/management qualification.

• Experience supporting individuals with learning disabilities, autism, mental health needs, or physical disabilities.

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

🧩 Inclusion & Accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

#INDCLIN2022