Tire Discounters, Inc.

Service Manager

Tire Discounters, Inc.  •  $50k - $80k/yr  •  Hermitage, TN (Onsite)  •  4 days ago
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Job Description

Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 40 years ago, we have been raising the bar in the tire and automotive business. Family-owned and operated to this day, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service.

Now nearly 2000 strong, our team members are the best in the business, so we also continue raising the bar as an employer of choice! We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and a focus on life balance!


Our Service Managers lead, coach, and motivate the team of Service and Tire Technicians for their store, ensuring the highest quality of service delivery and outstanding customer service!

A CLOSER LOOK UNDER THE HOOD
Service Managers are pivotal to successful day-to-day operations and leadership of each of our locations. Below are the primary responsibilities to help you get a feel for a "day in the life."

  • Leads the Service Technician and Tire Technician team, including evaluating performance, providing training, and assisting with hiring, discipline, and termination.
  • Monitors and manages the workflow in service bays and keep sales staff informed on wait times.
  • Facilitates clear and consistent communication between the shop and customers.
  • Ensures every vehicle has been inspected for needed services, appropriate recommendations are given, and customers are satisfied with the services performed.
  • Promotes a safe work environment and ensures all safety policies are followed.
  • Meets or exceeds Tire Discounters performance standards for quality and speed of service.
  • Drives customer satisfaction and continually reinforces that the customer is our highest priority!
  • Promotes company culture of cooperation and collaboration among all team members.
  • Partners with sales staff as needed to assist customers and help with other tasks.

CAREER TRACK
No "dead-ends" here, as we offer clear paths for advancement for strong performers interested in growing in their career! There are multiple paths to success, but below is just one example of the potential career path for a Service Manager.


Service Manager->General Manager->Regional Manager


COMPENSATION PLAN
Pay: $50,000 - $80,000+ Effective Rate

Our Service Managers have earning potential of $80,000+ annually with base hourly rate, overtime, monthly SPIFFs and monthly bonus opportunities factored in.

WHY CHOOSE TIRE DISCOUNTERS?
We realize the company you chose to work for is a big decision, and you have options. Below are some of the top reasons to consider building your career with us!

  • Get In Your Groove- Whether in our stores or our home office, there are a variety of roads to success at Tire Discounters.
  • Take the Wheel- As we continue to grow, so will the many career opportunities for our team members.
  • Accelerate Growth - We provide outstanding opportunities to build your professional skill set, including fully paid ASE training and a generous tool discount program for Service Technicians.
  • Find Alignment- We know solid compensation and benefits programs are vitally important to you and your family.
  • Roll Together - At Tire Discounters, you'll roll with the best team in the business, great people who genuinely care and support each other.

COMMITMENT TO DIVERSITY AND INCLUSION
Tire Discounters is fully committed to diversity and inclusion and is proud to be an Equal Opportunity Employer. An individual's race, color, sex, religion, national origin, marital status, sexual orientation, age, disability, veteran status, are never a factor in any employment-related practice or policy, including recruitment, hiring, training, compensation, promotion, and discipline.

Qualifications

THE "NUTS AND BOLTS" NECESSARY FOR SUCCESS

  • Previous mechanic experience or experience working in automotive service and repair. (ASE Certifications are preferred but not required)
  • Prior management/supervisory experience -- effective at coaching, motivating and leading teams.
  • Excellent communication and customer service skills.
  • Great organization and multi-tasking capabilities.
  • Strong work ethic, drive and goal orientation.
  • Must have and maintain a valid driver's license
  • Availability to work Saturdays.
  • Authorized to work in the USA and at least 18 years of age.
  • We are focused on safety, but Service Managers should be comfortable with occasional exposure to mechanical hazards and outside weather conditions.
Tire Discounters, Inc.

About Tire Discounters, Inc.

What started in 1976 as a single-bay operation in a small gas station on Cincinnati's east side has grown into something remarkable - the nation's largest 100% family-owned and operated independent tire provider. Founder Chip Wood's vision has flourished into over 200 locations across eight states, yet the company remains rooted in the same family values that started it all.

Today, while Chip continues as Chairman and sole owner, he's thoughtfully transitioning leadership to the next generation. President Jamie Ward, who has dedicated more than 25 years to the company, drives daily operations while working closely with Chip's children - Anna, Steven, and Evan - as they learn every aspect of the business from the ground up.

From our downtown Cincinnati headquarters, we've built our reputation on innovation and care for our customers. We lead the industry in providing unique benefits with every tire installation including lifetime rotation and balancing, tire inflation, flat repair, and free alignment with a 4-tire purchase. Our ASE-certified technicians and ASE EV safety-trained specialists keep us at the forefront of automotive technology, ready to service both traditional and electric vehicles.

The numbers tell part of our story. We have over 2,300 dedicated employees serving customers across Ohio, Kentucky, Indiana, Tennessee, Georgia, Alabama, North Carolina, and Virginia. We're ranked 31st on the Cincinnati Business Courier's list of the largest private companies in the region. Our family of businesses has grown to include Butler Tires of Atlanta, Chip's Auto Glass, Carriage House Car Wash, Performance Discounters, and TD/EV.

Beyond the statistics, we're still the same company that believes in treating customers like family, providing comprehensive automotive services from brake repair to oil changes to manufacturer scheduled maintenance. We're growing rapidly while never losing sight of what made us who we are—exceptional service rooted in family values

Industry
Automotive & Mobility
Company Size
501-1,000 employees
Headquarters
Cincinnati, OH
Year Founded
1976
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