Job Description

Hutcheon and Pearce

Service Manager

Full-Time Position

📍 Bowral (also covering Queanbeyan and Nowra branches)

We have an exciting opportunity for a Service Manager to lead from the front and drive our service team across three locations!

As the Service Manager, you will take charge of the service department, ensuring exceptional customer satisfaction while driving profitable service labor sales and maintaining expense control.

Your leadership will be key in building and mentoring a high-performing team, attracting top talent, and fostering a culture of engagement and excellence.

What You’ll Be Doing

• Leadership & Management: Oversee daily service operations, ensuring efficient workflow and timely completion of repairs and maintenance. Lead and mentor your team through supervision, training, and biannual performance reviews. Support recruitment and staffing efforts for your department.
• Customer Service: Build and maintain strong customer relationships, handling inquiries and resolving complaints promptly.
• Service Operations: Manage schedules and work orders, maintain accurate records of repairs, warranty claims, and Product Improvement Program (PIP) activities.
• Financial Performance: Monitor budgets and track KPIs such as Service Efficiency, Labor Performance, and customer satisfaction scores.
• Safety & Compliance: Ensure strict adherence to safety protocols and PPE requirements. Conduct regular safety audits and maintain compliance through our Safety Management System.
• Collaboration & Communication: Work closely with Parts and Sales departments to ensure smooth operations. Coordinate with the Branch Manager and attend service management meetings, providing updates on performance. Participate in customer clinics, field days, and promotional events.

What You’ll Bring

• 3+ years of experience in Service Department operations
• Qualifications in HV Diesel Mechanics or similar (essential)
• Strong communication and leadership skills
• Proficiency in Microsoft applications; experience with JD systems is an advantage
• Familiarity with John Deere and competitive products (preferred)
• Ability to interpret internal reports and work extended hours/weekends when required
• Willingness to travel between locations as required

What We’ll Bring

• Certified Family-Owned Australian Business
• Industry competitive remuneration
• Participation in the annual-paid Management Performance Bonus Scheme
• Access to a fully maintained company vehicle, phone and laptop
• Staff discounts on John Deere parts, products, toys, and merchandise and more!

Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the Construction / Forestry / Agricultural / Lifestyle industry. As a leading provider of John Deere equipment, we’re committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.

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Want more information?

Contact recruitment@hutcheonandpearce.com.au or call Layla on 0499 684 997.

Resumes are considered upon submission.

Apply today to experience the H&P difference! ✅

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Hutcheon & Pearce are an inclusive employer. We strive to reflect the communities in which surround us, as a result we welcome and encourage applications from skilled people from all walks of life.