Job Description

About SpartanX LLC

At SpartanX, our approach is straightforward: we pair top-of-the-line solar technology with unmatched value. We deliver reliable solutions for homeowners while empowering our teams to grow, lead, and make a lasting impact. To be a Spartan means to lead with purpose, embrace challenges, and create meaningful change. Our mission is driven by innovation, integrity, and a commitment to excellence in solar energy. Join our community of professionals shaping the future of clean energy, where every project reflects our promise of Solar Done Right.

About This Role

As the Service Manager, you are responsible for overseeing the day-to-day execution, quality control, and operational performance of SpartanX’s service department. This is a remote leadership role focused on managing service operations, vetting incoming service needs, improving first-visit resolution rates, and ensuring technicians are fully prepared before arriving on-site.

This role requires a strong operational mindset, the ability to identify root-cause issues quickly, and the leadership skills necessary to hold teams accountable while maintaining a high-level homeowner experience.

The ideal candidate understands that the goal is not simply completing service appointments — it is resolving issues correctly the first time and reducing unnecessary repeat truck rolls.

Core Responsibilities

Service Operations Management

• Oversee daily service operations and technician workflows
• Review service queues, escalations, and active projects
• Ensure proper scheduling based on urgency, geography, and technician skill level
• Monitor service timelines and maintain department KPIs
• Lead remote communication with technicians, operations, and homeowners
• Assist with escalated homeowner concerns and operational resolutions

Intel Vetting & Service Review

• Review all incoming service requests prior to dispatch
• Vet photos, monitoring data, notes, permits, install history, and prior service records
• Determine likely root-cause issues before assigning service calls
• Ensure technicians are dispatched with the proper tools, equipment, and replacement materials
• Reduce unnecessary repeat visits by identifying all possible deficiencies before scheduling
• Verify all required information is documented before field dispatch

Technician Oversight & Accountability

• Manage technician productivity and service quality
• Review completed service documentation, photos, and resolutions
• Hold technicians accountable for thorough repairs and complete reporting
• Identify coaching opportunities and recurring operational issues
• Assist with process improvements and training initiatives

Operational Philosophy

At SpartanX, service is not measured by how quickly a truck arrives — it is measured by whether the issue is fully resolved.

The Service Manager is expected to build a department culture centered around:

• First-time resolution
• Proper diagnosis before dispatch
• Complete technician documentation
• Operational accountability
• Professional homeowner communication
• Reduction of repeat service visits
• Continuous process improvement

What We’re Looking For

• Strong leadership and operational management experience
• Prior experience in residential solar service operations preferred
• Ability to analyze service trends and identify root causes
• Strong understanding of solar systems, monitoring platforms, and troubleshooting workflows
• Exceptional organizational and communication skills
• Ability to manage remote workflows and technician accountability
• Experience with scheduling systems, CRMs, and service management software
• High attention to detail and process consistency
• Ability to remain calm and solution-focused under pressure
• Strong customer service mindset with professional communication skills

What We Offer

• Competitive compensation
• Remote leadership opportunity
• Growth opportunities within a rapidly expanding solar company
• Team-focused culture built on accountability and professionalism
• Opportunity to directly influence operational performance and customer satisfaction

Why SpartanX?

At SpartanX, operational excellence drives everything we do. The Service Manager plays a critical role in protecting customer experience, improving operational efficiency, and ensuring service issues are resolved correctly the first time.

If you are organized, operationally driven, and passionate about building strong systems and accountability, we want to hear from you.

Solar Done Right.

Legal Disclaimer

SpartanX is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.