We’re looking for a hands-on Technical Manager / Service Manager to lead and elevate our Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.
You’ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues—combining strong leadership with real technical expertise.
What You’ll Do
· Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
· Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
· Manage technical escalations, resolving complex issues quickly and professionally
· Oversee installation projects nationwide, ensuring deadlines and installation targets are met.
· Allocate workloads and prioritise jobs to maximise responsiveness and uptime
· Identify trends, recurring issues and opportunities for continuous improvement
· Work closely with customers and internal stakeholders to deliver a best-in-class service
· Deliver training and upskilling across the team
· Track performance metrics and use data to improve service delivery
Requirements
· Proven experience in field service engineering, with demonstrable leadership experience
· Commercially aware, customer-focused and solutions-driven
· Confident managing escalations and high-pressure situations
· Strong organisational, communication and problem-solving skills
· Experience with service systems (CRM/ERP) and performance reporting
· Engineering degree or equivalent (Electrical/Mechanical preferred)
Why Join
· High-impact leadership role with real ownership
· Opportunity to shape and improve service operations
· Work in a fast-paced, customer-focused environment
Benefits
£50-60000 Basic
Based in Worcester with occasional travel to sites.
Car / Allowance
Company Bonuses
The Universal Business Team (UBT) is a fast-paced global consulting organisation supporting over 3,000 family businesses across 19 countries.
We provide our customers with an unprecedented range of business advisory, coaching, consulting and training programs to move their business forward.
We also partner with leading brands around the world, leveraging our group buying power to ensure our customers can access products and services at competitive prices.
UBT has a unique value proposition to our customers and our staff in that all profits are invested into a higher purpose - education and charity work.
OneSchool Global is one of the largest progressive independent school networks in the world, with over 100 schools in 21 countries.
Rapid Relief Team provides food and water to emergency services during times of disaster, and supports the homeless and people with disability.
