Job Description

ATTENTION TO DETAIL IS ONE OF THE BEST QUALITIES YOU CAN HAVE.

SHARE YOUR PASSION

When the goal is to ensure that each and every BMW delivers pure driving pleasure as standard, quality is paramount. That’s why brand is only ever as good as the sum of the personal standards of everyone who tests them. It’s why we value the passion and commitment of our teams so highly – and why their attention to the details ensures the quality of every single part of our vehicles.

As a Service Manager, you will lead the on-site Service facility at BMW Park Royal to consistently exceed customer expectations. You will take full responsibility for customers’ vehicles during service or repair, ensure discipline, quality, and efficiency, and uphold the highest Health & Safety standards.

What awaits you?

• Manage and coordinate the front of house and workshop team to deliver smooth, efficient daily operations in line with budget and objectives.
• Own the customer experience: handle interactions with courtesy and efficiency, resolve disputes in line with established processes, and promote all available services.
• Maintain and communicate clear processes and controls for customers and staff; ensure compliance with Health & Safety requirements.
• Oversee WIP management, invoicing, costing, and financial performance in accordance with Group standards and SLAs.
• Lead proactive customer care, booking teleservice and lease vehicles per BMW Group SLA/KPIs; monitor and report on performance against targets (e.g., accessories per new car, Service Video Watch rate, mapping, and parts performance).
• Conduct regular 1:1s with front of house, provide ongoing performance reviews, and drive a culture of continuous improvement and innovation.
• Ensure mandatory training and compliance is completed and tracked; manage debt and forecast financials as required.
• Build strong relationships with customers and staff; mentor, coach, and develop a positive, customer-centric team culture.
• Maintain consistent standards across the teams; sustain health and safety controls and documentation for RPM.

What should you bring along?

• Proven managerial experience in a motor industry service environment; strong leadership, communication, and negotiation skills.
• Customer-centric with excellent interpersonal skills; able to listen, qualify needs, and adapt to customer demands.
• Disciplined, organised, and results-driven with a structured, methodical approach.
• Commercially aware with strong budgeting, performance measurement, and compliance focus.
• Inspirational, innovative, and able to develop opportunities and a positive team culture.
• Excellent English (spoken and written) with good numeracy skills (Maths GCSE or equivalent).
• Exceptional customer handling and relationship-building capabilities.
• Strong problem solving, conflict management, and dispute resolution skills.
• Ability to influence others and drive service outcomes.
• Well-organised, able to work to deadlines, priorities, and targets.
• Commitment to health and safety, with practical knowledge of risk management.
• Full UK driving licence

What we offer:

• Competitive salary and excellent bonus potential for exceptional performance.
• Our commitment to provide you with access to bespoke BMW/MINI training in our state-of-the-art training facility in Berkshire. This will allow you to perfect your skills and progress in your career with us.
• BMW Group Car & Bike Scheme – Access to industry leading company car scheme.
• BMW Group Pension Employer Contribution from 8% - 16%.
• BMW Group Career Progression opportunities.
• Enhanced maternity and paternity leave.
• Online Rewards Platform offering cashback and discounts at various retailers such as Apple, and many high street retailers.
• Access to healthcare services, eg Priory therapy, Physiotherapy, On-line GP services.
• Subsidised gym membership.
• Financial support for parking.
• Friends and Family Purchase Scheme – exclusive discounts available.
• Access to PALS – our employee preferential purchase scheme for BMW and MINI parts and accessories.

If you’re ready to lead with energy, integrity, and a clear vision for service excellence, we’d love to hear from you.

Note: This role requires on-site presence at Park Royal and a strong commitment to customer care, safety, and continuous improvement.

Working Pattern:

• 45 hrs per week, Monday to Friday, 8am – 6pm, with flexibility to meet the demands of the Aftersales Centre.
• Weekend working – you will be required to work on a Saturday via a rota with other site managers.
• 25 Days annual leave, plus bank holidays.

Closing Date: 22nd May 2026

We place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Learn more here

Successful candidates will be required to complete background screening checks, and the offer of employment will be subject to satisfactory results. These checks include references, right to work, IT system Compliance Integrity Check (COIN), CV, and relevant qualifications. Additional checks may include criminal records, adverse financial (credit), directorships, address verification, internet research, and/or driving licence. If you have any queries about these checks, please discuss them with us, and we will be happy to provide further details.