Job Description

Flintwood Disability Services is seeking an experienced Service Manager to lead the delivery of high quality supported accommodation services. This role requires a confident and values-driven leader who can balance operational management with hands-on support. You will ensure personalised, person-centred support for Participants while leading and mentoring a team of support staff.

You will work collaboratively with families, guardians, external service providers, and internal stakeholders to ensure each Participant’s wellbeing, independence, and quality of life are upheld in line with Flintwood’s Mission, Vision and Core Values.

Reporting to the General Manager – Business Operations, your responsibilities will include:

• Leading the day-to-day accommodation operations, ensuring each SIL home under management is operated inline with the best outcome for participants and within agreed goals
• Providing leadership, supervision, mentoring, and performance management to support staff
• Developing and maintaining personalised support programs that promote independence and community participation
• Ensuring transport arrangements to Day Services, appointments, and community activities
• Being responsible for rostering, staffing arrangements, and operational support
• Managing financial and physical resources, including budgets for the home and Participants
• Maintaining compliance with all relevant legislation, standards and policies
• Utilising CRMs to capture data, and use data to suggest and implement changes and improvements
• Promoting a culture of continuous improvement and high-quality service delivery
• Ensuring all locations under management are well maintained, compliant and safe at all times

Experience

• Previous experience in a senior role within disability support or the community sector
• Demonstrated experience managing and supervising staff
• Experience in rostering, budgeting, and operational management
• Sound knowledge of the NDIS, Active Support principles and person-centred practices
• Experience working with families, guardians, and external stakeholders
• Experience in using CRMs and budgeting systems

About Us

Flintwood Disability Services is a not-for-profit organisation dedicated to creating and enhancing opportunities for people with disability to live varied and fulfilling lives within the community.

We place participants and their families at the centre of everything we do, working collaboratively to maximise potential and independence. Our innovative and culturally sensitive supports go beyond expectations to help individuals achieve their goals and aspirations.

Why Join Us

• Become part of a purpose driven organisation that is committed to excellence, inclusion and meaningful outcomes
• Above industry pay rate including NFP benefits and a company-maintained car for work purposes
• Opportunities for career progression

Applicants are required to answer the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years of experience do you have in a similar role?
• Do you have a current NSW driver license?
• Do you have a current Working With Children Check (WWCC)?
• Do you have a current NDIS Worker Screening Check (NDISWC)?
• Do you have a current First Aid and CPR Certificate?

Location: Glenmore Park/Castle Hill, NSW

Applications will be reviewed as received and interviews scheduled accordingly.

You must have the right to live and work in Australia.