Job Description

Allclass is a proudly Queensland-owned Kubota & Merlo dealership with over 30 years of success behind us—and strong growth ahead. As a 5-star authorised Kubota dealer, we pride ourselves on being Responsive Friendly Experts delivering Peace of Mind

We are now seeking an experienced and forward-thinking Service Manager to lead our Wacol branch—home to the largest service department in our business. This is not just an operational role. We’re looking for someone who can challenge the status quo, improve how we work, and scale our service operations for growth.

About the Role

Reporting to the Wacol Branch Manager, you will lead a large, high-performing service team including foremen, technicians, and support staff. You will be responsible for both the day to dayperformance of the workshop and the strategic direction of the department.

This role plays a pivotal part in ensuring we continue to deliver exceptional service while evolving our systems, processes, and capabilities to support business growth.

Key Responsibilities

• Lead and develop a large service team, fostering a strong, accountable and high-performing culture
• Oversee workshop operations, ensuring efficient workflow, quality workmanship, and timely
  job completion
• Drive improvements in productivity, efficiency, and service delivery
• Expand market share by optimising pre-delivery and build efficiency, ensuring machines are delivered on time, to standard, and ready to perform from day on
• Drive growth in retail service by increasing customer retention and expanding maintenance, repair, and preventative service offerings.
• Build strong customer relationships and ensure outstanding service experiences
• Manage budgets, costs, and revenue performance of the service department
• Monitor and improve key KPIs including technician efficiency, WIP, and customer satisfaction
• Ensure compliance with OEM warranty processes and industry regulations
• Strengthen supplier and manufacturer relationships
• Champion safety, ensuring a safe and compliant work environment

What We’re Looking For

We’re looking for more than just experience— we’re looking for a leader who can build on our success and drive ongoing improvement and growth.

• Proven experience leading a service department or workshop (ideally in heavy equipment, automotive, or similar industry)
• Strong leadership capability with the ability to build, mentor, and hold teams accountable
• Commercial mindset with experience managing budgets and driving profitability
• Solid technical understanding of machinery and service operations
• A proactive, solutions-focused approach to problem solving
• A passion for continuous improvement, innovation, and challenging “how things have always been done”
• Strong communication skills and a customer-first mindset

Why Join Allclass?

• Be part of a growing, family-owned business with strong values and a great culture
• Lead the largest department in the organisation
• Opportunity to shape and influence how we operate into the future
• Work with trusted brands in Kubota & Merlo equipment
• Supportive leadership team and genuine career development opportunities

Our Values

At Allclass, how we work matters just as much as what we achieve:

• Care – Staunch teammates
• Mutual Accountability – One engine, many parts
• Kaizen – Driving a better tomorrow
• Reliability – Running right
• Tenacity – Bendable but unbreakable

Ready to Make an Impact?

If you’re ready to take ownership of a critical function, lead from the front, and drive meaningful change—we want to hear from you.

Apply now and be part of shaping the future of service at Allclass.