Service Operations
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Manage end-to-end service support for inverter and battery products.
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Ensure timely resolution of customer complaints and service tickets.
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Monitor turnaround time (TAT) for repairs, replacements, and installations.
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Maintain service quality standards across regions.
Team Management
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Lead and supervise service engineers, technicians, and support staff.
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Assign daily service schedules and monitor productivity.
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Conduct technical training for service teams and channel partners.
Technical Support
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Diagnose complex issues related to inverters, lithium batteries, and electrical systems.
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Coordinate with R&D / production teams for recurring technical problems.
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Improve troubleshooting SOPs and service manuals.
Warranty & Spare Management
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Handle warranty claims and product replacement approvals.
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Ensure availability of spare parts and service inventory.
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Track defective returns and failure analysis.
Customer Satisfaction
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Maintain high customer satisfaction scores.
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Build strong relationships with distributors, dealers, and EPC partners.
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Escalate critical complaints with proper closure.
MIS & Reporting
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Prepare monthly service reports, complaint trends, failure analysis, and team
performance dashboards.
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Use CRM / ERP tools for ticket management and service records.
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Strong knowledge of solar inverter systems, batteries, UPS, lithium battery packs.
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Understanding of electrical circuits and troubleshooting.
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Team leadership and field service management.
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Good communication and customer handling skills.
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Experience in CRM / ERP software.
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Data-driven approach to improve service efficiency.
Qualifications :
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B.Tech / Diploma in Electrical, Electronics, or related field.
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Additional certifications in power electronics preferred.
KPIs / Performance Metrics
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Complaint closure TAT
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Repeat complaint rate
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Warranty claim control
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Customer satisfaction score
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Service revenue from AMC / paid service
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Team productivity
Freedom to “follow your passion”
Opportunity to work with one of India’s fastest-growing Solar companies
Regular training on creative tools & AI tools
Growth opportunities in multiple function
Performance-based incentives & salary growth
Hands-on exposure with leadership team
Loom Solar, founded in 2018, has rapidly emerged as one of India's Fastest Growing Renewable Energy brands, specializing in the manufacturing of cutting-edge solar panels, inverters, and lithium batteries, catering to diverse sectors including utility-scale, commercial, residential, agriculture, and government projects.
Operating from a state-of-the-art manufacturing facility in Faridabad, Haryana, with a 300MW production capacity, Loom Solar excels in the production of high-quality solar solutions. Loom Solar has experienced rapid growth since the beginning of its journey, expanding its reach to over 500 districts across India through a network of 10,000+ resellers.
Loom Solar ensures maintaining strict quality standards, including ISO 9001-2015 certification and adherence to BIS, IEC, and MNRE guidelines. This commitment to quality ensures the reliability and performance of its products, delivering superior value to customers.
Loom Solar's vision extends beyond product manufacturing. With a strong global presence in 10+ countries including USA, Canada and Saudi Arabia, the company aims to play a pivotal role in India's transition to a greener future by fostering a sustainable energy ecosystem. By providing accessible and affordable solar solutions, Loom Solar empowers individuals and businesses to reduce their carbon footprint and contribute to a cleaner, more sustainable environment.
