Job Description

Job Location: Bob Loquercio Auto Group- Northwest Indiana - IN
Salary Range: $90,000.00 - $120,000.00 Base+Commission/monthService Manager
Join an Award-Winning Automotive Team!
Are you an experienced automotive leader ready to take your career to the next level? At Bob Loquercio Auto Group, we are committed to developing our people and investing in the future of our teams. With cutting-edge facilities, advanced technology, and a strong leadership culture, we provide the tools and support you need to succeed.
We are currently seeking a motivated and results-driven Service Manager to lead and grow our high-performing Service Department. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing teams, and is passionate about delivering an exceptional customer experience.
If you're ready to lead a dynamic team and make a real impact, we want to hear from you!
Why Join Bob Loquercio Auto Group?
We believe in rewarding our employees and providing an environment where they can grow both professionally and personally.
We offer:
• Brand-new, state-of-the-art equipment and facilities
• Ongoing training and mentorship programs
• Paid education and professional development
• Competitive compensation
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Employee discounts on vehicles, parts, and service
• Flexible scheduling options
• A strong focus on work-life balance
Key Responsibilities
As a Service Manager, you will play a critical leadership role in driving departmental success and delivering an outstanding customer experience.
Responsibilities include:
• Forecast departmental goals and develop strategies to achieve them
• Recruit, hire, train, and mentor service and parts department staff
• Manage and administer the department’s annual operating budget
• Monitor department performance and implement improvements to increase profitability and efficiency
• Maintain proper inventory levels to meet the needs of the service department
• Develop pricing strategies that drive profitability while maintaining customer loyalty
• Oversee inventory control, tagging, and stock order procedures
• Implement and manage policies for special orders and parts procurement
• Analyze monthly performance reports, including lost sales, productivity, and profitability
• Collaborate with Service and Body Shop Managers to ensure timely turnaround of parts and repairs
• Provide technical support and guidance to team members when needed
• Lead outside parts sales and counter sales initiatives
• Develop processes that ensure exceptional customer satisfaction
• Enforce company policies, safety standards, and maintain a professional department environment

Qualifications

Qualifications
• Minimum 2 years of Service Management experience in the automotive industry
• Strong automotive technical knowledge
• Proven leadership and team management skills
• Strong organizational and problem-solving abilities
• Excellent communication and customer service skills
• Proficiency with computers and dealership management systems
Physical Requirements
• Prolonged periods sitting at a desk and working on a computer
• Ability to lift up to 15 pounds when necessary