Job Description

Lead the Heart of Our Care Services at
SCA Care – Where Every Day Makes a Difference.

Hours: Monday to Friday, 9:00am to 5:00pm / 37.5 hours
per week

Salary:
£44,376.00 per annum

Are
you an experienced care professional with a passion for leading high-quality
services and making a lasting difference to people’s lives? Do you have the
vision, drive, and leadership skills to inspire a team and shape the delivery
of outstanding care across multiple service areas? If so, we want to hear from
you!

SCA
Care is seeking an exceptional Service Manager to provide strategic and
operational leadership across our Home Care, Live-in Care, Extra Care, and
Specialist Care services – ensuring every person we support receives
compassionate, person-centred care that truly makes a difference.

About the Role

SCA
Care, part of the SCiA Group, is dedicated to enhancing our customers’ lives
through the delivery of quality-driven care and support services, including
Home Care, Live-in Care, Extra Care, and Specialist Care. With a commitment to
promoting independence and well-being, our skilled and experienced team provide
round-the-clock assistance offering personalised support, designed
empathetically to meet each customer’s individual needs and to help them live
their best lives possible.

As
Service Manager, you will hold overall responsibility for the safe, effective,
and compliant delivery of care across our services. You will lead and inspire a
team of coordinators, care staff, and support workers, driving continuous
improvement and ensuring the highest standards of care are consistently met.

Your core responsibilities
will include:

• Providing
  strategic and operational leadership across all care service areas
• Ensuring all
  services are delivered in line with CQC requirements, regulatory standards, and
  organisational policies
• Leading,
  motivating, and developing a skilled team of care coordinators and frontline
  staff
• Overseeing care
  quality, safeguarding practices, and risk management across all services
• Building and
  maintaining effective relationships with customers, families, healthcare
  professionals, and commissioners
• Driving service
  improvement initiatives and contributing to organisational growth and
  development
• Managing budgets,
  resources, and performance targets in collaboration with the senior leadership
  team
• Supporting the
  recruitment, supervision, and professional development of staff at all levels
• Providing on-call
  leadership support as part of a rota to ensure 24/7 responsiveness
• Producing
  accurate management information, reports, and outcome data for trustees and
  senior stakeholders

What We’re Looking For

You’ll
be an experienced and confident leader who thrives in a complex, fast-paced
environment, with a genuine commitment to delivering outstanding person-centred
care and a track record of driving quality improvement.

Essential
skills & experience:

• Significant
  experience in a senior management role within the health and social care sector
• Proven track
  record of managing regulated care services, ideally across multiple service
  lines
• Sound knowledge
  of CQC regulations, safeguarding frameworks, and relevant legislation
• Strong leadership
  and people management skills, with experience of developing high-performing
  teams
• Excellent
  communication, organisational, and IT skills (Microsoft Office, Excel)
• Experience of
  budget management, service planning, and performance monitoring
• Full UK driving
  licence, access to your own vehicle, and willingness to travel across service
  locations
• Self-motivated,
  adaptable, and solutions-focused with a commitment to continuous improvement

Desirable:

• NVQ Level 5 in
  Leadership and Management in Health and Social Care (or willingness to work
  toward it)
• Experience
  working within a not-for-profit or charitable organisation
• Knowledge of
  commissioning processes and working with local authority or NHS partners

What You’ll Get in Return

• A senior
  leadership role with real influence and the opportunity to shape service
  delivery
• Ongoing training
  and development opportunities, including support toward further qualifications
• A collaborative,
  values-driven working environment where your expertise is valued
• Competitive
  salary of £44,376.00 per annum, with additional on-call payment
• A chance to make
  a genuine and lasting impact across multiple care services
• Paid day off on
  your birthday…so you can relax
• 25 days paid
  holiday plus bank holidays
• Excellent refer a
  friend bonus scheme
• Access to a free
  Blue Light Card (discounts in stores and online at large national retailers and
  local businesses)
• Employer
  contributory pension scheme

Why Work With SCA Care?

At
SCA Care, we’re not just another care provider. We’re a not-for-profit
organisation that puts people first – both our customers and our team. We
celebrate diversity, value your ideas, and support your journey every step of
the way. When you join us, you become part of something bigger: a mission to
make lives better, every single day.

About You!

If
you have a passion for leading exceptional care services and the ambition to
drive meaningful change across our organisation, we would love to hear from
you. We encourage applications from all sections of the community as we want to
reflect the neighbourhoods in which we work. We are committed to safeguarding
and promoting the welfare of adults and expect all staff to share this
commitment. This role is subject to DBS enhanced disclosure.

Ready to lead, inspire, and make a meaningful impact across our care
services?

Apply
today and start your journey with SCA Care – where compassion meets community.

SCA
is an equal opportunities employer that values diversity and is strongly
committed to providing equal employment opportunities for all employees and
applicants for employment. We welcome applications from people from Black,
Asian and Ethnic Minority backgrounds.

SCA
is Disability Confident Committed and we guarantee to interview all applicants
who let us know they have a disability and meet the minimum essential criteria
for this role. SCA has been awarded this symbol by Jobcentre Plus to recognise
our commitment towards the employment, retention, training and career
development of disabled employees.

SCA
is based and operates in the UK and can only process applications from
candidates who are currently UK residents and eligible to work in the UK.
Please note we will not be able to accept applications from candidates who
require sponsorship to work or candidates who do not currently reside within
the local area.

** Important Info
**

This
role requires an Enhanced DBS Disclosure, which will be obtained for you by
SCA.

Due
to the high number of applications, if you haven’t heard from us within one
week, unfortunately, this means your application has not been successful on
this occasion.