Key Responsibilities
· Manage aftersales business operations of own
workshop
· Ensure own workshop is updating their Work
Order and SDS daily, then sending their daily report update promptly end of
business hours
· Follow up team to close their Hot &
Potential deals on a daily basis, and support them as necessary (call or meet
customers with team
· Make sure to run events to support Aftersales
Business (clinic, Inspection, campaign,) as set in the plan as well as in their
objectives
· Ensure workshop and service tools are
maintained in good condition all the time, and each workshop to do monthly
tools audit regularly
· Make sure service and mobile vehicles are
serviced regularly and maintained in good running conditions all time
· Work closely with Parts Manager and own team
to ensure spare parts availability in workshop and whole region (having the
right parts, at the right place, & at the right time), and ensure routine
weekly stock refill and monthly stock order are maintained consistently within
each workshop/location
· In addition to Business Partners Development
team, ensure the supports to each OSC and Parts Reseller within the region are
given promptly as needed
· Regularly visit all the business partners,
key customers, and own workshops monthly in the responsible region, listen to
their feedback, key issues & solutions, and report immediately to Manager
and Customer Feedback Analyst after visit to take prompt action to turn the
situations around
· Selection and training of personnel, a good
manager selects and trains his employees. You may have help from Training
Dept., but you are responsible for these activities
· Come up with new creative ideas to improve
both parts and labor sales, and monitor against targets on a weekly &
monthly basis
· Ensure a safe working environment by leading
on the implementation of Health and Safety pollicy, systems and procedures, and
workshop standards are maintained in all locations. Ensure that all persons are
aware of safety procedures and embed a strong organizational culture seeking to
develop a positive attitude to health and safety among staff, volunteers and
participants
· Perform other duties as assigned by Manager
Education Knowledge and Requirements
· B achelor’s degree in Mechanical/Automotive
Engineering or related field.
· At least 4 years
experience as Service Supervisor/Manager
· Very good in Technical
knowledge, planning, discipline, and problem solving
· Very good in handling customer
complain
· Be able to work
independently and with minimum supervision,
· Be able to travel to
support team, visit business partner and key customers in province (>=50%)
As a global solutions provider across the automotive, equipment, engineering, financial leasing and hospitality industries, we boast a robust operational presence that spans 16 countries.
For almost 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance.
Offering innovative mobility solutions, our automotive unit also specializes in customizing solutions to your specific needs. With our ever-growing presence across the globe, we are committed to making the world’s leading automotive and equipment brands as accessible to our customers as possible.
At RMA, we are not only passionate about creating and enhancing communities with sustainable living and renewable energy solutions but also empowering customers with agricultural equipment and customized financial solutions to transform and scale their businesses. Beyond the intersectional worlds of agriculture and engineering, we also bring international food brands and diverse dining experiences to life for our customers.
