The Service Manager leads Modern Niagara’s service business in Calgary, overseeing maintenance, service projects, and time & material work. They ensure exceptional customer experiences, strong financial performance, and high-performing teams by coordinating technicians, supporting client relationships, and driving operational excellence.
Success in this role means a profitable and growing service business in the Calgary market, high client retention, engaged and retained technicians, and consistent delivery aligned with Modern Niagara’s standards for safety, quality, and performance.
Why This Role Matters to Modern Niagara
Service Managers play a critical role in sustaining long-term client relationships and supporting the full lifecycle of buildings across the Calgary region. Their leadership directly impacts customer retention, recurring revenue growth, and field performance.
By connecting clients, field teams, and internal partners, this role helps deliver consistent service excellence while contributing to the broader “One Modern” approach across Western Canada.
Key Impact / Purpose
Duties and Responsibilities:
Must Haves:
Nice to Haves:
This is a replacement position. Expected annual compensation: $120,000 – $140,000
Modern Niagara offers a competitive total compensation package including:
Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.
About Modern Niagara
Who We Are
Modern Niagara helps building owners, managers, and general contractors meet the mechanical and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure — and on the communities where we live, learn, work, and heal. We build for life.
Our Culture & Values
We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.
Diversity, Equity & Inclusion at Modern Niagara
We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.
We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.
We build for life.
We build for the life that happens indoors. We know that Canadians spend the vast majority of their time inside buildings. From receiving healthcare to legislating and representing citizens to participating in sports and other activities, we make any space comfortable and healthy for those who use it. We are committed to providing exceptional occupant experiences.
We build for the life of the building. Buildings can best reach the objectives they were set out to achieve when we look at them over the course of their entire life, including design, construction, operation, maintenance, and improvement. For us, using data and evidence to inform decisions provides us and our partners with an effective path towards high-performing, sustainable facilities.
We build for the life of our communities. We know that buildings do not exist in a vacuum. Buildings, streets, and the people that occupy and use them are but a few of the ingredients that make up our cities and communities. We believe that nurturing social equity, enabling economic activity, and reducing our impact on the environment in all that we do – including how we build and maintain our buildings – is integral to playing a positive role in sustaining our communities for us and for future generations.
Modern Niagara helps building owners, managers, and general contractors achieve their objectives by meeting the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes.
Recognized by SMACNA and Canadian Occupational Safety Magazine among Canada’s safest employers since 2019, Modern Niagara has been a Platinum Club member of Canada’s Best Managed Companies since 2002.
